Apply today if you:
- Are passionate about the customer experience and have previous experience assisting customers via email or live chat
- Can autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customer
- Are an expert at learning software, interested in building knowledge around API's and CRM integrations, and has an intuition toward solving technical problems
- Excellent verbal and written communication skills
What you'll get to do everyday:
- Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed
- Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Show composure, resilience, and flexibility as customer needs evolve and case volume changes
- Develop and maintain comprehensive knowledge to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
- Collaborate with account managers or sales teams to identify opportunities for existing customers to grow their existing account
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