WHAT THIS JOB IS
Dune's consultants spend much of the day on video calls with clients abroad, and a broken headset, a locked account or a slow VPN can cost a meeting. Dune is hiring a Technical Support Specialist to keep the team's laptops, accounts and meeting tools working. The position is full-time and remote from anywhere in the United States.
THE WORK ITSELF
Answer support requests by chat, phone and remote session
Set up and ship laptops with security settings and backups in place
Manage Microsoft 365 accounts, licenses and multi-factor sign-in
Troubleshoot Teams, Zoom and VPN problems
Keep the hardware and software inventory current
Write short guides for the questions that come up most
WHAT WE'RE LOOKING FOR Some experience in technical support, help desk or desktop support, including internships
Windows and macOS troubleshooting
Basic Microsoft 365 administration
CompTIA A+ or a Microsoft certification (bonus)
Experience supporting remote workers (bonus)
Intune or another device management tool (bonus)
WHAT'S IN IT FOR YOU
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Permanent full-time job, fully remote within the United States
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Health plans (medical, dental, vision) starting in month one
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Retirement savings in a 401(k), matched by Dune
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Paid time off and sick leave, plus the federal holidays
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Yearly training budget
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A laptop and a stipend to set up your home office
Dune works with companies that are new to the American market: who to sell to first, which distributor to trust, what has to be in place before the first order ships. Our office is in Las Vegas.
Dune Strategy provides equal employment opportunity. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic.