Technical Support Representative - Night Shift
Full-Time Temporary REMOTE Position
Preferred locations: Florida, Texas, Georgia, Tennessee, North Carolina, and New Jersey.
Job Description:
We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance.
Key Responsibilities:
- Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
- Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.
- Assist in the setup and installation of new hardware and POS-related software.
- Perform troubleshooting on core system remote devices.
- Engage in various computer-related break-fix repairs as needed.
- Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.
Qualifications:
- Proven experience and knowledge in replacing, configuring, and setting up new hardware and software.
- Strong understanding of POS hardware (including all peripherals)
- Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level.
- Proficient in networking.
You need to have your own equipment that you can use (Windows device), including dual monitors and a strong wired internet connection.
If you are a motivated individual who thrives in a fast-paced environment and enjoys problem-solving, we invite you to apply for this exciting opportunity.
Must be able to work at a rate of $16.00 per hour.
Experience with POS hardware and software, board-level electronic troubleshooting, networking proficiency, own Windows device with dual monitors and wired internet, ability to work at $16/hour.
Key Responsibilities
- providing technical support
- repairing equipment
- troubleshooting systems
Skills & Tools
POS, Windows
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time, Temporary
- Workplace: Remote — United States or Florida or Texas or Georgia or Tennessee or North Carolina or New Jersey
- Salary: USD 33,280 – 33,280 / year
- Languages: English
About CGS Nexus
A business process outsourcing and technical support provider. — Industry: Information Technology