FL3XX is a comprehensive software-as-a-service (SaaS) for the business aviation industry. From quoting trips to scheduling flights, managing crew qualifications and submitting customs and migrations - FL3XX is an A to Z solution for a wide cross section of operators. In the United States, we primarily serve Part 135 charter operators, Part 91 management operators and corporate flight departments, although we are quickly expanding to serve other operator types. We also serve operators across the world – as a U.S.-based team member, you will be working with operators across North America.
We are looking to hire a Technical Support Engineer based in North/Central America to join our growing remote team.
This is a customer-facing role focused on helping operators successfully use the FL3XX platform, troubleshoot issues, and support more technical topics such as APIs and third-party integrations.
This is not a software engineering role, and no coding is expected. Instead, we are looking for someone who is technically curious, highly organised, customer-orientated, and comfortable working with modern SaaS systems and technical troubleshooting.
What you'll do
Support customers with operational and technical questions related to the FL3XX platform
Investigate and troubleshoot reported issues
Assist customers and partners with API and integration-related inquiries
Analyze logs, requests, payloads, and platform behavior to help identify root causes
Coordinate closely with Product, Engineering, and Customer Success teams
Clearly explain technical topics to both technical and non-technical users
Help document recurring issues, workflows, and best practices
Contribute to improving the overall customer support experience
What we're looking for
Strong technical curiosity and problem-solving mindset
Experience in SaaS support, technical support, or customer-facing technology roles
Comfortable working with APIs, integrations, and web-based systems conceptually
Ability to read and understand API documentation and request/response structures
Experience with tools such as Postman, browser developer tools, Jira, HubSpot, or similar platforms is a plus
Strong written and verbal communication skills
Ability to work independently in a remote environment
Business aviation experience is a strong plus
Position Details
Fully remote position
North America-based candidates only
Independent contractor / 1099 engagement
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Full-time
What we offer you
A smart, fun, international, and motivated team to work with;
The opportunity to work with an industry-leading platform that powers business aviation operations worldwide;
An opportunity to take part in fairs and conferences;
Strong focus on your personal and professional development, with access to the latest tools and technologies;
Flexible working arrangement. This is a remote position with lots of flexibility;
A supportive team and an innovative, fast-paced work environment.
Experience in SaaS or technical support, comfortable with APIs and integrations, able to read API docs, strong communication and problem-solving skills, remote work capability, North America-based.
Key Responsibilities
- supporting customers
- investigating issues
- analyzing logs
Skills & Tools
Postman, Jira, HubSpot, browser developer tools
Job Details
- Category: Information Technology
- Seniority: Entry Level
- Commitment: Full Time, Contract
- Workplace: Remote — North America
- Languages: English
About FL3XX GmbH
A SaaS company providing an end-to-end platform for business aviation operators. — Industry: Information Technology