Technical Support Engineer – Cloud & Hosting (UK)

Job Summary:

We are seeking a skilled Technical Support Engineer to support our UK customer base, with a strong focus on cloud-hosted environments and infrastructure. This role will play a critical part in troubleshooting complex application and hosting-related issues, particularly following system upgrades, database refreshes, and performance incidents.

Job Description:

Key Responsibilities:

• Provide advanced technical support for cloud-hosted applications (Azure environment)
• Troubleshoot issues related to:
  • Database refreshes and upgrades
  • Application errors in test and production environments
  • Batch processing and performance degradation
• Collaborate with Hosting and Infrastructure teams to resolve escalations
• Analyze recurring issues and recommend long-term solutions
• Support customer environments including testing and production systems
• Document solutions and contribute to knowledge base articles

Required Skills & Experience:

• Strong experience with Microsoft Azure (IaaS/PaaS)
• Solid understanding of SQL Server and database management
• Experience supporting hosted/SaaS applications
• Ability to diagnose performance issues and system errors
• Familiarity with incident management tools (e.g., Zendesk or similar)
• Strong troubleshooting and analytical skills

Preferred Qualifications:

• Experience with enterprise asset management or fleet management systems
• Knowledge of application integrations and data pipelines
• Exposure to ITIL practices or structured support environments

Key Competencies:

• Strong communication skills (customer-facing)
• Ability to work independently in a remote environment
• Collaboration across global teams (US/UK coordination)

• Why Join Us:

• Opportunity to shape and support a growing UK presence
• Work on modern cloud-hosted platforms
• Be a key contributor in improving system reliability and customer experience

Worker Type:

Regular

Number of Openings Available:

1

Experience with Microsoft Azure IaaS/PaaS, SQL Server, database management, hosted applications, performance troubleshooting, incident management tools, and customer-facing technical support.

Key Responsibilities

• providing support
• troubleshooting issues
• analyzing incidents

Skills & Tools

Microsoft Azure, SQL Server, Zendesk, ITIL

Job Details

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Wayne or United Kingdom
• Languages: English

About AssetWorks

A software provider helping communities manage infrastructure, vehicles, energy, buildings, and equipment. — Industry: Information Technology