Technical Support Engineer 2 – Dell & Nvidia AI Networking
At Dell Technologies, world-class service doesn’t end when a customer purchases
our innovative products. Our Technical Support team is there for them whenever
they need help – by phone or email, online and on social media. No matter how
complex the challenge is we rise to it. We answer questions about the
installation, operation, configuration, customization and use of Dell
Technologies products. For critical matters, we use our systems to provide
remote diagnostic technical support. If there’s an issue with a customer’s
product, we’ll analyze it, identify the cause, recommend a solution and document
the problem.
Join us to do the best work of your career and make a profound social impact as
a Technical Support Engineer 2 on our Solutions Support as a Service team
supporting Dell & Nvidia AI Networking in Round Rock, Texas, Oklahoma City,
Oklahoma.
What you’ll achieve
As a Technical Support Engineer 2, you will be responsible for resolving AI
Networking solutions as part of a team. You will work with global enterprise
customers to resolve the issues reported in their infrastructure, specifically
in Cloud, Datacenter, and Edge Networking Infrastructure, both traditional and
Open Networking, and in adjoining Lines of business like Compute, Storage. You
will also be contributing to HW and SW quality by reporting bugs to the Product
Quality Team.
RESPONSIBILITIES
You will:
Own of Enterprise Customer-reported issues from various Intake models and
work with customers and other stakeholders until resolution to the customer’s
satisfaction
Comprehensively document all the relevant technical information throughout
the life cycle and ensure the customer is communicated with in a timely
manner regarding the overall progress of their issue
During Resolution, coordinate with multiple Internal stakeholders like
Engineering, Backline Teams, Other LoBs etc.
Contribute to HW and SW quality of Dell & Nvidia AI Networking products by
reporting bugs and issues to Backline teams.
Make sure customers are treated with the highest degree of respect and drive
operational excellence through quality closures and follow the necessary
processes and utilize relevant tools as per guidelines to achieve resolution
(Examples: Training/Mentoring, Knowledge Sharing, Projects, Tasks etc.)
QUALIFICATIONS
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the
table. Here’s what we are looking for with this role:
Essential Requirements
3-5 years of experience integrating and troubleshooting a broad range of
technologies, including Servers, Storage, and Networking in a datacenter
environment
Extensive knowledge of Networking AI Solutions – Datacenter and Edge,
Knowledge on Cloud Computing, Open Networking, SD-WAN concepts, and the
fundamentals of Linux
Expertise on all core networking technologies, namely Layer-2 Fundamentals,
Spanning Tree, Port Channels, AAA, Layer-3 Concepts, Routing Protocols, and
familiarity with advanced & emerging technologies like BGP, VxLAN, EVPN
Excellent communication Skills with strong analytical & troubleshooting
skills and the ability to quickly judge priorities during challenging
situations
Experience working in highly technical, highly complex enterprise customer
environments
Desirable Requirements
CCNP/CCIE, CCDP/CCDE, JNCP/JNCIE, Dell Proven professional certifications
RHCE, RHA, BCNP/BCFP, CWNP/ACMP/ACMX/ACDX/CWNE, VCP/VCAP, MCSE/MSM, AWS
/Microsoft Azure Cloud associated technological certifications
Compensation
Dell is committed to fair and equitable compensation practices. The annual range
for this position is $74,205 - $96,030.
Job Posting end date: 10/05/2026
Who we are
We believe that each of us has the power to make an impact. That’s why we put
our team members at the center of everything we do. If you’re looking for an
opportunity to grow your career with some of the best minds and most advanced
tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and
organizations transform how they work, live and play. Join us to build a future
that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity
for all employees and to providing employees with a work environment free of
discrimination and harassment. Read the full Equal Employment Opportunity Policy
here.
Who We Are
We believe that each of us has the power to make an impact. That’s why we put
our team members at the center of everything we do. If you’re looking for an
opportunity to grow your career with some of the best minds and most advanced
tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and
organizations transform how they work, live and play. Join us to build a future
that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity
for all employees and to providing employees with a work environment free of
discrimination and harassment. Read the full Equal Employment Opportunity Policy
[https://iawmqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/careers/pages/equal-employment-opportunity-policy-statement].
Visit our Culture Code [https://jobs.dell.com/en/how-we-work-and-lead] page to
learn more about how we work and lead.