Why worksphere?
At worksphere we are redefining what it means to work from home. As a globally‑connected, people‑first organization, we have earned accolades such as “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth.” Our mission is simple: empower the world’s most recognizable brands by delivering unforgettable customer experiences powered by technology, empathy, and relentless curiosity. Join a community of more than 440,000 game‑changers spread across 70+ countries, all united by a shared purpose and a culture that celebrates diversity, inclusion, and continuous learning.
Position Overview
Title: Remote Technical Support & Customer Service Representative – Night Shift
Employment Type: Full‑time, remote (U.S.‑based)
Compensation: Competitive salary plus performance‑based incentives
Start Date: Immediate – we are hiring now!
As a Night‑Shift Technical Support & Customer Service Representative at worksphere, you will be the voice of the brand for customers who need help with hardware, software, and a variety of digital products. Working from the comfort of your own home, you will handle inbound and outbound interactions, troubleshoot technical issues, and create moments of delight that keep customers coming back.
Key Responsibilities
- Deliver high‑quality inbound customer support following a structured call flow while maintaining a friendly, solution‑focused tone.
- Diagnose and resolve technical problems related to smartphones, tablets, computers, wearables, and associated software platforms.
- Utilize remote‑access tools and knowledge bases to investigate, document, and close tickets in a timely manner.
- Maintain an up‑to‑date understanding of client products, including mobile operating systems and desktop operating systems, and stay current on new feature releases.
- Identify opportunities to cross‑sell or upsell additional services that align with the customer’s needs.
- Accurately log all interactions, resolutions, and follow‑up actions in the company’s CRM system.
- Collaborate with peers, team leads, and product specialists to share insights and improve processes.
- Provide feedback on recurring issues to help shape product enhancements and knowledge‑base updates.
- Exhibit a “customer‑first” mindset by consistently delivering solutions with a smile, even during high‑volume periods.
Essential Qualifications
- Minimum 1 + year of experience in a customer‑service or technical‑support role.
- Demonstrated ability to work an evening or overnight schedule (typically 10 PM – 6 AM EST).
- High school diploma or GED required; additional post‑secondary education is a plus.
- Strong verbal and written communication skills, with a focus on building lasting customer relationships.
- Proficiency in navigating Windows or macOS environments and a solid grasp of internet browsers, email clients, and basic networking concepts.
- Comfortable troubleshooting hardware components such as batteries, displays, and peripheral devices.
- Reliable, quiet home office space free from distractions, equipped with a dedicated desktop or laptop (worksphere may provide equipment based on role).
- High‑speed broadband internet (wired connection preferred; no wireless hotspots or satellite).
- U.S. residency or a valid U.S. mailing address.
- Veterans are strongly encouraged to apply.
Preferred Qualifications & Additional Skills
- Prior experience in a remote technical‑support environment.
- Familiarity with mobile operating systems (e.g., iOS, Android) and desktop operating systems (e.g., macOS, Windows).
- Exposure to ticketing platforms such as Zendesk, ServiceNow, or similar tools.
- Ability to multitask in a fast‑paced environment while maintaining accuracy.
- Demonstrated problem‑solving aptitude, including asking probing questions to uncover root causes.
- Passion for continuous learning and staying abreast of emerging technologies.
- Experience with basic scripting or command‑line troubleshooting is a bonus.
Core Competencies for Success
- Empathy & Active Listening: Understand the customer’s perspective and respond with genuine care.
- Analytical Thinking: Break down complex technical issues into manageable steps.
- Communication Excellence: Articulate technical concepts in plain language.
- Time Management: Prioritize tasks to meet service‑level agreements.
- Team Collaboration: Share knowledge and support peers across time zones.
- Adaptability: Thrive in a dynamic environment where product updates occur frequently.
Career Growth & Learning Opportunities
At worksphere, your career trajectory is limited only by your ambition. Approximately 80 % of our managers and senior leaders have risen from within, thanks to a robust internal promotion pipeline and a commitment to employee development.
We provide:
- Free Learning Platforms: Access to Udemy, LinkedIn Learning, and internal skill‑building modules.
- Leadership Development Programs: Structured pathways to move from individual contributor to team lead, supervisor, or specialist roles.
- Mentorship Networks: Pairing with experienced mentors who guide you through technical and soft‑skill growth.
- Cross‑Functional Rotations: Opportunities to explore adjacent areas such as quality assurance, product testing, or sales enablement.
- Certification Support: Financial assistance for industry‑recognized certifications (e.g., CompTIA A+, ITIL).
Work Environment & Culture at worksphere
Our remote workforce is built on trust, autonomy, and a shared sense of purpose. We celebrate diversity through employee resource groups, inclusive events, and a culture that values every voice. Highlights include:
- Global Community: Connect with colleagues from 70+ countries via virtual coffee chats, hackathons, and cultural celebrations.
- Wellness Programs: On‑demand yoga, meditation sessions, and mental‑health resources through our Employee Assistance Program.
- Recognition Rituals: Monthly “worksphere Hero” awards, team appreciation days, and annual “worksphere Day” celebrations.
- Flexibility: While the night‑shift schedule is fixed, you have the freedom to design your home office layout and set personal productivity rhythms.
- Technology Enablement: State‑of‑the‑art collaboration tools (Slack, Microsoft Teams, Zoom) and a secure VPN to protect both you and our customers.
Compensation, Perks & Benefits
We recognize that competitive pay and comprehensive benefits are essential to attracting top talent. While exact figures vary by location and experience, all eligible employees receive:
- Base salary that meets or exceeds market benchmarks for remote night‑shift support roles.
- Performance‑based bonuses tied to customer satisfaction scores and ticket resolution metrics.
- Paid training and onboarding – you will never be left to learn on the job alone.
- 401(k) plan with company match.
- Medical, dental, and vision coverage with multiple plan options.
- Generous paid time off (PTO), paid holidays, and additional “mental‑health days.”
- Employee referral bonuses for successful hires.
- Access to a virtual employee discount marketplace for tech gadgets, fitness gear, and more.
- Regular wellness challenges, nutrition webinars, and a stipend for home‑office ergonomics.
Application Process – Simple & Transparent
Ready to become a part of the worksphere family? Follow these three easy steps:
- Submit Your Resume: Click the “Apply Now” button below and upload a current resume highlighting relevant experience.
- Quick Screening Call: A recruiter will reach out within 48 hours to discuss your background, answer questions, and schedule a virtual interview.
- Virtual Interview & Assessment: Participate in a competency‑based interview and a short technical scenario to showcase your problem‑solving skills.
After a successful interview, you will receive a formal offer, onboarding schedule, and details about equipment provisioning.
Join worksphere – Make an Impact from Day One
If you thrive in a fast‑moving, technology‑driven environment and love turning frustrated callers into satisfied advocates, worksphere is the place where your talents will be recognized, nurtured, and celebrated. Our commitment to a people‑first culture means you will have the tools, mentorship, and growth pathways needed to become the best version of yourself—both professionally and personally.
Don’t wait—our night‑shift roster fills quickly. Click the button below, submit your application, and start a rewarding journey with a company that truly champions its people.
Apply for this job