For further inquiries about this opportunity, please contact one of our Talent Specialists, Kalaivani at (224) 507 - 1296 or Remy at (224) 394 - 4902
Title: Technical Support Analyst
Location: Lisle, IL
Duration: 12 Months
Note:
- Must be able to travel and train to Lisle, IL and/or Woodridge, IL.
- After that this will be remote however must be able to travel into the office 2 or 3 times per year or as needed.
- Travel: Up to 10% travel might be required and will be reimbursed by Client.
- Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.
Description:
- Working with dealers on the phone thru the Client case management system.
- Dealer submits a case file and agents help them thru the repair.
- This consultant is an expert that helps them fix the issue with the dealer on a daily basis.
- Working with internal teams on fixing diagrams, schematics, elemental steps, diagnostic forms.
- Diesel experience is a must.
- Extensive experience as an end user and customer support is needed for this role.
- This position will support our dealer network by assisting dealers in vehicle repairs via case files.
- Client handle all aspects of the vehicle minus the motor.
- 25,000 casefiles were supported in 2023 and 14,000 phone calls were handled by our team.
- We ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations.
- This position supports client Dealer Technicians and Body Builders.
Responsibilities include but are not limited to:
- Tech Services support members support client dealers and body builders provide repair and diagnostic support
- Provide publications feedback to our publication's teams
- Escalate trending failure modes to Service Engineering
- Support new product launches
- Future travel to dealer locations is a possibility
Basic Requirements:
- Bachelor's degree
- At least 2 years of field service engineering, automotive service or truck service experience OR Master's degree OR at least 4 years of field service engineering, automotive service or truck service experience
Additional Requirements:
- Qualified candidates, excluding current client employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States.
- Client does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Required Skills:
- Candidate must have a solid diesel experience as well as customer service.
- Customer Service is numero uno in importance
Desired Skills:
- MS Office
- Excellent written and verbal communication skills
- Class 8 Truck experience
- Critical thinking and problem solving