For our client, we are seeking a Technical Success Manager- Central to join the team of a leader in the Enterprise Technology space.
This role will partner closely with customer security and IT stakeholders to drive successful adoption of a technical platform and help customers realize value quickly.
You will focus on translating complex technical environments into practical success plans that reduce risk, improve retention, and support renewal readiness.
The position also plays an important cross-functional role with sales and solutions teams to identify expansion opportunities and guide customers through technical blockers.
Location: Remote
Compensation: $100,000 – $120,000 annually
Responsibilities
Build trusted relationships with customer security and IT teams
Create technical success plans for platform adoption and risk reduction
Identify high-value use cases for everyday security operations
Spot adoption gaps and retention risks using health indicators
Guide customers from deployment to active use, accelerating Time-to-Value
Lead mitigation planning for technical blockers and operational gaps
Provide technical health insights for renewal readiness and account strategy
Surface technical opportunities for expansion and upsell activities
Qualifications
3+ years in a technical, customer-facing role, such as Customer Success Manager or Technical Account Manager
Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments
Ability to drive adoption, retention, and customer health improvement
Skill in translating complex technical concepts into practical guidance
Confidence in engaging with technical leaders and executives
Strong communication, presentation, and stakeholder management skills
Experience with security operations or incident response is desirable
Familiarity with customer success platforms and adoption analytics is advantageous
Benefits
Remote work opportunity based in Central Time zones
Support for high standards of integrity and accountability in governance
Collaboration with cross-functional teams including Account Executives and Solutions Engineering
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.