Innovative Driven, a well-established ALSP, is currently seeking a dynamic and experienced Technical Services Engineer to work remotely Monday to Friday, 10am to 7pm EST.
Role and Responsibilities
Manage numerous complex projects within the constraints of scope, quality, time, and cost, to deliver specified requirements
Takes appropriate action to meet client needs and address concerns without jeopardizing business outcomes or results.
Utilizes approved methods to monitor and evaluate Project Management feedback
Creating thorough and accurate reports and providing status updates on projects; provide final quality control check on client deliverables; presenting findings to client on a routine basis
Troubleshooting and resolving varied problems
Qualifications and Education Requirements
U.S Citizen (Required)
Relativity: 5 years (Required)
Significant and extensive work experience as a Relativity Technician.
Excellent written and verbal communication skills - must be comfortable with public speaking and developing relationships across all levels of the enterprise
Effective delegation abilities
Outstanding time management skills – should be able to multitask and handle multiple projects simultaneously
Extensive Relativity knowledge of users, groups, permissions, fields, layouts, views, custom objects, event handlers, imaging, and OCR, indexing and searching, production sets, importing and exporting, ARM creation and restoration.
Superior Excel skills
Exceptional in the customization of load files to adhere to client specifications
Relativity Expert or Master certification a plus
Experience in Relativity, ReadySuite, Message Crawler, and/or Relativity Short Message Format (RSMF) handling a plus
BS/BA degree or equivalent work experience
Preferred Skills
4-6 years’ experience with Relativity or equivalent experience in eDiscovery; RCA is a plus
Experience with data management tools
Comprehension of relational database concepts
Experience querying databases and working with large volumes of data
Microsoft Excel or other reporting tools
Able to write simple SQL queries
Able to write simple Powershell scripts
Ability to analyze and document complex business processes
Displays extreme passion for data and problem solving - is driven to ask the right questions and surface up business insights
Excellent communicator, both written and verbal
Works efficiently under pressure and meets deadlines while balancing multiple projects and multiple stakeholders
Excels at cross-team collaboration and knowledge sharing
As an equal opportunity employer, we value diversity and collaboration, understanding that our differences drive success. By connecting diverse perspectives, we unlock new possibilities and maximize our team's potential. We energize, engage, and motivate others to do their best work, and we're dedicated to creating an environment of appreciation, belonging, growth, and purpose
If this job description excites you, we encourage you to apply—even if you don’t meet every requirement. We’re eager to meet individuals who share our mission and can bring unique strengths to our team.