• Responsible for providing after-sales technical support of products for all EcoFlow product series via Chat, Hotline and other online channels
• Maintain good relationships and work closely with EcoFlow key accounts and sales channels, collaborate with internal resources to ensure technical problems from delivery channels are appropriately solved;
• Record EcoFlow Product Solution decks and respective technical materials for product promotion and after-sales service related uses;
• Stay tuned for industry trends, collect and record EcoFlow product technical feedback and product iteration suggestions for EcoFlow;
• Complete customer service ticket entry and record the work details.
• Proactively manage other challenges at work.
• 3+ years of previous working experience as technical service engineer ideally for solar panels, power storage, batteries electrical tools companies.
• Electrical engineering degree is preferred;
• Fluent English and Swedish, fluency in additional European languages is a plus.
• Customer oriented and strong service mindset.
• Proficient in using tools such as MS Word, Excel, Visio etc;
• Self-driven, prudent, patient, able to work independently;
• Work well under pressure and is a self starter
Requires 3+ years as a technical service engineer, preferably in solar, power storage, battery, or electrical tools companies; fluent English and Swedish; electrical engineering degree preferred.
Key Responsibilities
- providing support
- maintaining relationships
- recording feedback
Skills & Tools
Microsoft Word, Microsoft Excel, Visio
Job Details
- Category: Engineering
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Stockholm, Stockholm County, Sweden
- Languages: English, Swedish
About EcoFlow
A manufacturer of portable power, energy storage, and solar energy products. — Industry: Manufacturing