TECHNICAL SALES SUPPORT SPECIALIST
Location: U.S. – Remote (Preferred: Near a major airport)
Reports to: Engineering Manager
Travel: Up to 40%
Role Summary
The Technical Sales Support Specialist serves as a technical and application
resource supporting the full Conveyor Belting business across the Americas. This
role works closely with Sales, customers, Product Management, Segment
Specialists, and the Engineering Manager to provide application support, product
recommendations, troubleshooting, conveyor design support, and technical
guidance.
The position is customer-facing and field-oriented, supporting both day-to-day
technical requests and strategic growth opportunities, including customer site
visits, conveyor surveys, retrofits, competitive conversions, trials,
troubleshooting, and technical training.
Key Responsibilities
• Provide technical and application support across the Conveyor Belting
portfolio for Sales, Customer Service, distributors, OEMs, and end users.
• Partner with customers, Sales, and Engineering to assess equipment needs,
including new conveyor layouts and retrofits of existing systems.
• Recommend conveyor belting solutions based on application requirements,
operating conditions, customer needs, and opportunities to improve performance
or reduce operating costs.
• Use technical expertise to demonstrate how recommended solutions meet customer
requirements and differentiate from competing products.
• Support strategic customer projects and competitive conversions through
technical review, product recommendations, application validation, and field
support.
• Participate in customer site visits, conveyor surveys, product trials,
installations, and on-site troubleshooting of installed equipment.
• Serve as a technical resource for customer inquiries and application requests,
providing timely follow-up and clear recommendations.
• Troubleshoot conveyor and belt performance issues, considering product
selection, conveyor design, installation, operating conditions, and maintenance.
• Develop or modify product specifications, drawings, and technical
recommendations as needed to meet customer application requirements.
• Prepare and deliver technical presentations and product/application training
for Sales, Customer Service, distributors, customers, and prospects.
• Identify opportunities to recommend improved materials, products, or conveyor
solutions that can increase performance, reduce cost, or improve customer
productivity.
• Partner with the Engineering Manager on complex applications, technical
escalations, and high-priority customer issues.
• Support customer quality and product-performance investigations by providing
application information, field observations, troubleshooting, and technical
input into root-cause analysis.
• Partner with Product Management, R&D, Design Engineering, Operations, and
global technical teams to evaluate customer requirements and determine whether
products or solutions should be modified or developed.
• Support R&D and new product development activities through field knowledge,
application requirements, testing, and customer validation.
• Work with Regional Segment Specialists and PMMs to support key market,
customer, and growth initiatives.
• Participate in regional and global technical/application knowledge sharing and
bring relevant best practices back to the Americas commercial organization.
• Provide field feedback on recurring application challenges, product
performance, competitive solutions, and technical needs.
• Support new product introductions through application validation, customer
trials, technical documentation, and training.
• Document technical requests, recommendations, and project activity using
established systems and processes.
Qualifications & Experience
• Education: Bachelor of Science (BS) degree in Engineering or a related
technical field preferred.
• Relevant Experience: 1–3+ years of experience in application engineering,
technical sales, product support, conveyor systems, or industrial manufacturing.
• Design Tools: Proficiency in SolidWorks or other CAD software preferred.
• Software Skills: Strong computer skills in Microsoft Office; experience with
Salesforce (SFDC) or similar case-management systems is a plus.
• Strong project management, organization, attention to detail, and
time-management skills with the ability to manage multiple technical requests
and customer projects.
• Strong presentation and communication skills with the ability to confidently
communicate technical recommendations to internal teams and external customers.
• Customer-focused with strong follow-through and personal accountability.
• Comfortable working independently while knowing when to escalate complex
technical issues.
• Travel: Willingness to travel up to 40% for customer site visits, on-site
troubleshooting, training, and technical project support.
• Languages: Spanish proficiency is a plus for supporting the broader Americas
region.
Core Competencies
• Technical & Analytical Aptitude: Analyze complex application requirements and
translate them into practical conveyor belting solutions.
• Customer-Centric Problem Solving: Understand the customer’s application and
recommend solutions that address the actual operating challenge.
• Application Support: Provide consistent technical guidance from initial
product selection through installation and troubleshooting.
• Commercial Mindset: Understand how technical support contributes to customer
confidence, competitive conversions, retention, and growth.
• Communication & Training: Clearly communicate technical information and
confidently deliver product and application training.
• Collaboration: Work effectively with Sales, Engineering, Product Management,
Segment Specialists, Customer Service, R&D, Operations, and global technical
teams.
• Ownership & Follow-Through: Take responsibility for technical requests and
projects through resolution.