Technical & Sales support engineer – United States (Massachusetts)
About the Company 🏢
Machinext supports and develops a network of industrial SMEs specializing in the design, manufacturing, and commercialization of custom-built special-purpose machinery and industrial solutions.
As part of the growth of one of our portfolio companies — an established European industrial company with an international customer base — we are looking for a Technical & Sales Support Engineer based in the United States.
You will join a close-knit company with recognized expertise in the design and manufacturing of special-purpose machinery, serving professional customers in technically demanding industrial environments.
The Role 🛠
This is a technical and customer-facing sales role, combining hands-on technical expertise with customer relationship management and business development.
You will support customers throughout the lifecycle of their special-purpose machinery, from installation and commissioning to technical support, user training, and commercial development.
Working with a high degree of autonomy, you will act as a key point of contact between the company and its customers across the United States.
Key Responsibilities 📋
Installation, Commissioning & Training
• Install and commission special-purpose machinery at customer sites.
• Perform machine setup and adjustments and ensure customers are comfortable operating the equipment.
• Train customers and end users on equipment operation and basic maintenance.
• Support customers in optimizing the use and performance of their equipment.
Technical Support & Troubleshooting
• Provide remote technical support to customers.
• Diagnose equipment issues and identify appropriate solutions.
• Travel to customer sites to troubleshoot and resolve technical issues when required.
• Follow up on service calls and customer requests.
• Work closely with the technical teams based in France to resolve issues encountered in the field.
Customer Relationship & Business Development
• Serve as the primary technical point of contact for customers within your territory.
• Build and maintain strong relationships with existing customers.
• Identify new business opportunities and potential customer needs.
• Understand customer requirements and recommend appropriate solutions.
• Support the follow-up of quotations, sales opportunities, and customer projects.
• Maintain accurate customer and opportunity information in CRM and ERP systems.
• Share customer feedback, market insights, and field requirements with the teams in France.
What We're Looking For 🔍
We are looking for a technically strong, customer-oriented professional who is comfortable working independently in an industrial environment and enjoys being close to customers and the field.
Ideally, you will have:
• 3+ years of experience as a Field Service Technician, Service Engineer, Applications Engineer, or in a similar role working with special-purpose machinery, industrial equipment, or similar technical systems.
• The ability to train and support equipment operators and end users.
• A good understanding of mechanical systems, or industrial maintenance.
• Strong computer skills, including experience with ERP and CRM systems.
• Excellent customer service and communication skills.
• A high degree of autonomy and the ability to effectively plan and manage travel and field service activities.
• French language skills are a plus.
Position Details 💰
• Employment type: Permanent, full-time
• Compensation: $65,000 base salary + bonus
• Location: United States, ideally based in the Northeast
• Work arrangement: 100% remote possible
• Travel: Frequent travel throughout the United States
• Driver's license: Required
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