Technical Project Manager, Pharmacy Operations
(Remote)
Location:
Remote (US) ·
Type:
Full-time ·
Reports to:
Pharmacy/Platform Operations Manager ·
Direct report:
Pharmacy & Fulfillment Coordinator · Pay: $100,000–$130,000
About Company The company is a physician-guided weight loss company delivering care through telehealth. Every patient's experience depends on prescriptions moving cleanly from provider to pharmacy to doorstep, and on the systems that connect them.
The role
You'll run the projects that keep our pharmacy operations running and improving: pharmacy partner onboarding, EMR and pharmacy integrations, and workflow changes that touch our providers, pharmacies and patients. The Pharmacy/Platform Operations Manager sets the priorities; you turn them into plans, keep timelines real and get them to go-live.
You'll also lead our Pharmacy & Fulfillment Coordinator, who handles the daily order exceptions,
pharmacy follow-ups and shipping issues. What they see day to day feeds the fixes you drive, and the processes you launch become the work they run.
What you'll do
Run pharmacy and platform projects
Plan and run cross-functional projects across operations, pharmacy partners, clinical, product and engineering, from kickoff to go-live
Lead pharmacy partner onboarding and changes: e-prescribing setup, order routing, fulfillment and shipping workflows, and SLAs
Run EMR-related projects, including configuration changes, integrations with pharmacy and order systems, and data flows between them
Build project plans, timelines and risk logs, bring scope, timeline and go-live decisions to the
Pharmacy/Platform Operations Manager
Write plain-language status updates the Ops Manager can share with leadership
Improve fulfillment workflows
Map current workflows and find bottlenecks in prescription turnaround and fulfillment
Use the Coordinator'd exception and escalation data to spot recurring issues and drive fixes to completion
Track project impact on turnaround time, fulfillment accuracy and order exceptions
Lead the Pharmacy & Fulfillment Coordinator
Hire, train and coach the Coordinator; set daily priorities and review their work
Own the Coordinator's playbook: order exception handling, pharmacy follow-ups, shipping issues and escalation paths
Be the escalation point for issues the Coordinator can't resolve, and raise systemic ones to the
Ops Manager
Launch it right
Make sure projects meet HIPAA, PHI handling and state pharmacy and telehealth requirements,
working with compliance
Write SOPs and train the Coordinator and support teams when new processes launch
What you bring
4+ years of project management experience, with 2+ years in pharmacy operations (mail-order,
specialty, compounding or retail)
1+ year supervising or mentoring at least one team member, or leading day-to-day work of coordinators or specialists
Hands-on experience with EMR systems and pharmacy integrations (e-prescribing, order management, fulfillment platforms)
Track record delivering cross-functional projects with outside partners and vendors
Working knowledge of HIPAA and pharmacy regulatory requirements
Strong with project tools (e.g., Monday.com, Asana, Jira, Smartsheet)
Organized, direct communicator who follows through
Nice to have
Telehealth or DTC healthcare experience, especially weight management or GLP-1 programs
Pharmacy background
PMP or similar project management certification
What we offer
5 days paid time off
5 days paid sick leave
6 paid federal holidays
Fully remote with a mission-driven team