We are looking for an experienced Technical Project Manager to oversee technical initiatives, streamline internal operations, and build efficient team workflows. In this role, you will lead project execution, manage cross-functional technical teams, and serve as our primary Administrator and SME for Jira and Jira Service Management (JSM).
Key Responsibilities
• Strong project management and End-to-end delivery of technical projects—handling scoping, task breakdown, timeline management, resource allocation, and risk mitigation.
• Jira & JSM Administration: Architect, configure, and maintain customized Jira software projects, JSM service desks, issue types, permission schemes, and custom field sets.
• Design, build, and optimize automated Jira/JSM workflows, transitions, approval steps, and SLA metrics to streamline delivery and support operations.
• Lead core Scrum/Kanban ceremonies (sprint planning, daily standups, backlog grooming, and retrospectives) for engineering and IT teams.
• Translate technical requirements into clear deliverables, provide regular project status reports, and manage stakeholder expectations.
• Build automated Jira/JSM dashboards, advanced JQL filters, and velocity/SLA reports to track project progress, operational metrics, and team bottlenecks.
Qualifications & Skills
• 10+ years of experience as a Technical Project Manager, Scrum Master, or Agile Project Manager handling software/IT initiatives.
• Deep Jira & JSM Mastery: Proven experience designing and managing Jira Software and Jira Service Management (JSM) environments from the ground up.
• Workflow Engineering: Expert knowledge of Jira automation rules, custom workflow states, transition conditions/validators, post-functions, and SLA management.
• Core Project Management: Strong foundation in Agile/Scrum/Kanban methodologies, project planning, capacity tracking, and milestone delivery.
• Advanced proficiency in writing JQL (Jira Query Language) queries to build custom filters, tracking gadgets, and executive dashboards.
• Excellent written and verbal communication skills, with a track record of bridging the gap between technical engineers and non-technical stakeholders.