Job Role: Technical Project Manager III
Location: Remote
Duration: 4+ Months
Summary:
The main function of a technical project manager is to plan, direct, or coordinate activities in such fields as information systems, systems analysis, and computer programming.
Job Responsibilities:
- Review project plans to plan and coordinate project activity.
- Manage user help system, creating process documentation / knowledge bases to improve self-service.
- Proactively identify methods to automate the help system and drive automation / tooling requirements.
- Provide users with technical front-line support for infrastructure capacity issues.
Skills:
- Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
- Basic ability to work independently and manage one’s time.
- Basic knowledge of computer hardware and software.
- Basic knowledge of business and management principles involved in strategic planning and resource allocation.
- Basic knowledge of computer software, such as Visual Basic, Java, SQL, etc.
- Experience in owning a front-line technical customer support system strongly preferred.
- Experience in driving execution of complex x-organization infrastructure supply chain projects.
Education/Experience:
- Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
- MBA or other related advanced degree preferred.
- PMI or PMP certification preferred.
Must have skills:
- 5 years TPM experience in infrastructure / data center environments
- Cross-organizational project execution (driving work across multiple teams/orgs)
- Strong communication conflict resolution with engineering stakeholders
Nice to have skills:
- Public cloud experience (hyperscaler compute/capacity)
- Supply chain / capacity planning exposure
- Frontline escalation support for engineering or product teams