The TPM leads enterprise software and SaaS implementation projects from kickoff through go-live, handover, and early value realization. TPM role is the primary delivery partner for customers and the central coordinator across internal teams. It combines delivery discipline, technical fluency, commercial stewardship, and customer outcome ownership.
Because we have a lot to offer!
Responsibilities
- Own the end-to-end project lifecycle: scope, plan, governance, execution, go-live, handover, and retrospective.
- Translate Statements of Work, contracts, and customer requirements into clear milestones, deliverables, dependencies, resourcing, and decision paths.
- Lead cross-functional delivery teams spanning Solution Development, Cloud Enablement, Support & Operations, Product, Finance, Customer Success, and partners.
- Serve as the primary delivery contact for customer stakeholders; lead project reviews, steering committees, and executive updates as required.
- Define success criteria and adoption milestones; identify customer risks early and ensure a seamless transition to ongoing Customer Success and Operations.
- Facilitate requirements and solution workshops; coordinate integrations, configuration, data migration, testing, deployment, and technical dependencies.
- Maintain project plans, RAID logs, decisions, actions, status reports, and delivery documentation in the agreed systems.
Requirements
- 5+ years in technical project management, customer success and in the technical configuration or deployment of complex software solutions, ideally in a SaaS or digital project environment
- Proven experience delivering complex customer-facing implementation projects, including planning, stakeholder management, reporting, risk management, and change control.
- Experience with enterprise SaaS, Cloud, CMS, DAM, PIM, MRM, MarTech, or comparable platforms; working knowledge of Agile and/or Waterfall delivery.
- Familiarity with interfaces and data-driven systems - e.g. through APIs, data imports or workflow design
- Ability to translate business needs into functional and technical requirements and lead discussions with architects, developers, consultants, and Cloud teams.
- Familiarity with integrations, APIs, data migration, configuration, and enterprise architecture. Knowledge of XML, XSLT, Node-RED, or Java is advantageous.
- Strong customer communication, executive presentation, negotiation, commercial awareness, and conflict-resolution skills.
Benefits
Why us?Because we have a lot to offer!
- We offer an individual, annual training budget of 1.000,- €/$/CHF/£ to support your professional development and personal growth.
- We give you the opportunity to learn up to 14 languages through a professional Babbel account.
- We encourage flexible working hours and hybrid working solutions.
- We offer comprehensive health benefits with 50% covered by the company.
- We believe in a connected world: get inspired by working remotely up to 60 days per year, from anywhere you like.
- We support our local or global communities under our motto #censharingiscaring
- We are aware of our responsibility, therefore sustainability plays a big role in our everyday life.
- We love to celebrate! Our events are just a blast and will be even better with you.
- We celebrate your special events – for example birthday and work anniversaries.
- We collaborate with highly motivated, competent colleagues from more than 30 different countries.
Originally posted on