Bachelor's degree.
Five (5) years of experience in project management, delivery management, or implementation for external customers under contract.
Demonstrated experience delivering a technology solution, product, or platform through full lifecycle to production.
Experience managing multiple concurrent engagements.
Experience contributing to product management or the software development lifecycle.
Experience both leading others and performing delivery work directly.
Experience with public sector, SLED (state, local, and education), or higher-education clients preferred, not required.
Certifications
Project management certification required (e.g., PMP, CSM, PMI-ACP, ITIL, or equivalent).
Core Competencies
Customer and Business Focus: Starts with the customer, works efficiently, and delivers lasting value through continuous improvement
Ownership and Delivery: Takes ownership, honors commitments, moves with urgency, and delivers their best work
Curiosity and Growth: Goes deep to understand the 'why,' stays open to new ideas, and challenges the status quo
Candor and Collaboration: Leads with transparency, welcomes thoughtful disagreement, and chooses the path based on the merit of ideas
Empathy and Respect: Listens to understand, respects others' perspectives, and acts as a team player
Technical Competencies
Project management methodology across Agile, Scrum, and traditional phase-gated approaches, applied with the judgment to adapt to context.
Business analysis, including requirements elicitation, process mapping, and business-to-technical translation.
Working knowledge of cloud, AI, and data solutions sufficient to engage customers on technical decisions and drive delivery.
Delivery Competencies
Ownership: Remains with a problem until it is resolved rather than escalating to transfer it.
Independent judgment: Operates without supervision and determines what an engagement needs.
Curiosity: Seeks to understand the customer's business, the technical solution, and the people involved rather than accepting information as given.
Relationship building: Establishes trust with customers and delivery teams deliberately.
Adaptability: Adjusts approach to the customer, project, and team rather than applying a fixed method.