We are currently seeking a
Technical Product Trainer
.
The Technical Product
Trainer is responsible for representing Bradford White Corporation and our products utilizing their technical expertise gained through working in our industry. They will establish effective customer relationships by providing technically accurate training, guidance, and support.
Responsibilities
Training and supporting contractors, Independent Service Contractors (ISCs), wholesale distributors, and manufacturer representatives on Bradford White Corporation Products
Creating, scheduling, and presenting training sessions to external and internal customers
Developing customer and contractor relationships
Provide input to management on new product features/benefits that will help meet customer needs and/or wants
Provide oversite and guidance on the set-up of remote training facilities
Contribute to technical training video filming and planning as needed
Be a cohesive team member for all aspects and methods of technical training
Support internal and external customers with product installation and service needs
Continuous improvement through self-motivation
Assist with organizing customer training and factory visits
Qualifications
High School Diploma or equivalent required, Associate degree or technical certifications in HVAC/R, mechanical systems, or other related discipline preferred
5+ years technician experience within related trades
5+ years of experience in a customer facing position
Up to 75% travel includes frequent overnights
Competence with Microsoft Office products
Strong focus on customer success and customer experience