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Technical Product Specialist
FCM takes a holistic approach to corporate travel, specializing in managing
national and global travel programs for medium and large businesses.
Ranked as one of the world’s top five travel management companies, it has a
business network in over 97 countries and global headquarters in London,
Brisbane, Singapore and New York. Backed by the global strength of Flight Centre
Travel Group (FCTG), FCM combines local expertise and global experience to
provide clients with a truly bespoke experience.
Established in June 2004, FCM has been named World’s Best Travel Management
Company for eight years running at the World Travel Awards.
To learn more about FCM please click HERE
[https://www.fcmtravel.com/en-ca/about-us?&utm_source=google&utm_medium=cpc&utm_content=fcm.travel_GG-CA-Search-Brand-FCM_Brand_Exact-FCM_Brand&utm_campaign=FCM_Tech_Platform_Launch&utm_term=fcm.travel&gclid=EAIaIQobChMI-sXXnf3O-QIVh4XICh2zyQ6DEAAYASABEgIFo_D_BwE&gclsrc=aw.ds]
About The Opportunity
Step into a high-impact role at the center of FCM’s platform evolution across
the Americas. As a Technical Product Specialist, you’ll lead the end-to-end
delivery of booking tool functionality, partnering with global teams to shape
solutions that drive adoption and customer success. This is a dynamic
opportunity to influence product direction, optimize performance across markets,
and deliver meaningful change at scale. Join a collaborative environment where
innovation and regional expertise come together to power the future of travel
technology.
Key Responsibilities
Create and manage User Stories and business requirements for platform
enhancements
Conduct end-to-end product review and testing to ensure solutions are fit for
purpose across Americas markets
Collaborate with local teams (US, Canada, Mexico) to capture market-specific
requirements
Partner with Global Product Owners and development teams to prioritize work
and allocate resources
Support deployment, launch planning, and change management activities
Deliver training and communication to support successful product adoption
Track and communicate progress, risks, and delivery updates to senior
stakeholders
Share release notes tailored to the Americas, highlighting impactful changes
Manage multiple workstreams and stakeholder expectations across regions
Contribute to a safe, inclusive, and accessible work environment where all
Flighties feel welcomed, respected, and supported to thrive.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all
Flighties feel welcomed, respected, and supported to thrive
Experience & Qualifications
Product management experience
Experience within FCM Americas business
GDS experience, specifically Sabre
Ability to write detailed requirements and user stories
Experience in end-to-end product testing and delivery
Strong stakeholder management and communication skills
Ability to manage multiple priorities and workstreams
Strategic thinking and proactive problem-solving skills
Senior-level experience (preferred)
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better
culture. We understand that our people are our most valuable asset. It is the
passion and dedication of our teams that keep the company on top of the industry
ladder. It’s also why we offer some great employee benefits and perks outside of
the norm.
Have fun: At the heart of everything we do at Flight Centre is a desire to
have fun.
Reward & Recognition: Celebrate the success of yourself and others at our
regular Buzz Nights and at the annual Global Gathering - You'll have to
experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity
to always figure things out.
Love for travel: We were founded by people who wanted to travel and want
others to do the same. That passion is something you can’t miss in our people
or service.
Personal connections: We are a big business founded on personal
relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion
through initiatives like Diversity Day (paid leave to observe a holiday or
cultural celebration of your choice) Employee Resource Groups (Racial Equity,
Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI
education initiatives, and equitable practices, including regular equity
assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and
evolve
We back our people all the way: We are strongly committed to supporting every
single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated
charities through volunteering and fundraising, complemented by our Office
Environmental Program, LEED® Gold-certified office spaces, and 1 paid
Volunteer Day per calendar year.
Benefits Include:
Paid Time Off: A comprehensive time off package, including up to 15 vacation
days (prorated upon hire and increasing to 20 days after 2 years of
employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day,
and 8 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care,
and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and
short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock
Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses
Vacation, Personal, and Sick time accrual rates will vary based on full-time or
part-time employee status. Recognized Holidays are either paid time off or, if
required to work due to job requirements, holiday pay rate, and may vary
depending on state.
Location – Remote, US
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of $96,000 -
$114,000. Base salary is dependent on relevant factors, including experience,
geographic location, and job requirements.
We thank all candidates for their interest; however, only those selected to
continue in the process will be contacted.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise
is to provide an environment with equality of respect, dignity and opportunity
for all our employees. We value an inclusive and supportive workplace which
truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to
providing a barrier-free pathway throughout our recruitment process. We welcome
accommodation requests to help make our hiring and onboarding experience as
accessible as possible. Please advise us about accommodation needs at any point
by contacting our Recruitment Team at careers@us.flightcentre.com
[careers@us.flightcentre.com]
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🏆 Travel Weekly Magellan Awards: Silver Winner (2023)
🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023,
2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
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