Serving as the primary point of contact for clinicians, the full-time remote Technical Operations Support Specialist will provide technical and operational assistance related to the OnDemand service model, ensuring clinicians have reliable access to systems and applications while troubleshooting and resolving issues that impact patient care.
Key responsibilities
• Provide responsive support for clinicians regarding system access, authentication, connectivity, and clinical applications
• Coordinate incident response activities and maintain documentation for troubleshooting and operational procedures
• Collaborate with cross-functional teams to enhance clinician support workflows and improve service delivery
Required qualifications
• An associate or bachelor's degree in healthcare administration, information systems, business administration, operations management, or a related field
• 3-5 years of experience in healthcare operations, technical operations, service delivery, or IT support
• Experience with ticketing systems, incident management processes, and support workflows
• Demonstrated ability to troubleshoot technology issues and manage operational escalations
• Strong analytical and organizational skills