Multiple locations
Remote
Job Description
Are you ready to take the next step in your career? If you enjoy solving technical problems, working directly with customers, and supporting technology that improves patient care, this could be the right fit for you. We’re looking for a Technical Engineer to join Sectra, helping hospitals and health systems implement and maintain our PACS and Enterprise Imaging solutions. This role combines hands-on deployment with ongoing technical support, giving you the opportunity to work with customers from implementation and go-live through upgrades, troubleshooting, and optimization. As part of a collaborative team, you’ll develop your skills across both deployment and support, helping keep customer systems reliable, efficient, and ready to support patient care.
In this role, you will:
- Deploy, configure, test, upgrade, and maintain Sectra’s PACS and Enterprise Imaging solutions, including application servers, databases, and supporting infrastructure.
- Provide ongoing technical support for customer environments, troubleshooting issues that affect system performance, availability, and clinical workflows.
- Investigate complex technical incidents, perform root cause analysis, and implement corrective and preventive solutions.
- Configure and troubleshoot connections with modalities and third-party systems, including EMRs, dictation systems, and AI platforms, in collaboration with integration specialists as needed.
- Work closely with project managers, application specialists, engineering colleagues, and customer IT teams to support successful implementations and resolve production issues.
- Support data migration and validation activities during implementations, upgrades, and system transitions.
- Communicate technical findings, next steps, and progress clearly to customers and colleagues.
- Document configurations, troubleshooting steps, and solutions, contributing to shared knowledge and consistent technical practices.
- Share knowledge and provide technical training to customers and colleagues as needed.
- Participate in continuous improvement efforts that strengthen deployment processes, support delivery, and the customer experience.
- Occasionally work outside standard business hours to support go-lives, planned maintenance, or urgent customer needs.
- Travel to customer sites as required, up to 25%.