About brighthush
brighthush is a pioneering AI research and product company reshaping the way people and businesses interact with technology. Since its launch in early 2023, brighthush has introduced the first human‑like AI voice model and rapidly expanded to serve millions of users and thousands of enterprises worldwide. From fast‑growing startups to global powerhouses, brighthush’s platforms empower organizations to create, manage, and scale AI‑driven audio experiences.
Backed by world‑class investors and valued at multi‑billion dollars, brighthush operates at the intersection of cutting‑edge research and real‑world productization. The company’s mission is simple yet ambitious: become the first choice for AI audio across every industry.
Our Vision & Core Platforms
brighthush has built three flagship platforms that together form a complete AI audio ecosystem:
- brighthushAgents – A robust framework that lets businesses deliver intelligent, voice‑and‑chat‑based customer experiences. It includes integrations, testing tools, monitoring dashboards, and reliability features needed to deploy AI agents at scale.
- brighthushCreative – A creator‑focused suite that generates and edits speech, music, images, and video in more than 70 languages, giving marketers and artists unprecedented creative freedom.
- brighthushAPI – A developer‑first gateway to brighthush’s foundational AI audio models, enabling seamless integration of voice synthesis, speech‑to‑text, and other audio capabilities into any application.
Every breakthrough at brighthush is driven by a team of researchers, engineers, and operators who are passionate about building the future of AI audio. If you thrive in an environment where curiosity is rewarded and impact is measured by results, you’ll feel right at home.
How We Work
High‑Velocity Execution
We embrace rapid experimentation, lean autonomous squads, and minimal bureaucracy. Decisions are data‑driven, and every team member is empowered to iterate quickly.
Impact‑First Culture
Titles are secondary to the value you create. Whether you’re debugging a complex integration or shaping product strategy, your contribution defines your role.
AI‑First Mindset
From engineering to growth to operations, we leverage AI to accelerate outcomes, improve quality, and unlock new possibilities.
Global Talent, Local Flexibility
Location is irrelevant; talent is what matters. Our distributed workforce collaborates across time zones, ensuring diverse perspectives and round‑the‑clock innovation.
Why Join brighthush?
- Innovative Culture: Be part of a generational opportunity to define the trajectory of AI audio, surrounded by a team that constantly pushes the boundaries of what’s possible.
- Growth Paths: brighthush offers limitless avenues for professional advancement—whether you want to deepen technical expertise, move into product leadership, or explore cross‑functional roles.
- Learning & Development: An annual discretionary stipend is allocated for courses, conferences, certifications, or any learning resource you deem valuable.
- Social Travel & Offsites: Annual travel stipends enable you to meet colleagues in person, and we host a company‑wide offsite each year in inspiring locations (past destinations include Croatia and Italy).
- Co‑Working Support: If you’re not near a brighthush hub, we provide a monthly stipend to cover co‑working space expenses.
- Competitive Compensation: Salary, performance bonuses, equity participation, and comprehensive benefits are designed to attract and retain top talent.
Role Overview – Technical Customer Support Specialist (Contract, Remote)
As a Technical Customer Support Specialist at brighthush, you will be the trusted frontline partner for our enterprise and B2B customers. You’ll help them unlock the full potential of brighthushAPI and brighthushAgents, troubleshoot complex technical challenges, and translate real‑world feedback into actionable product improvements.
Key Responsibilities
- End‑to‑End Enterprise Support: Own the full lifecycle of support tickets—from rapid diagnosis and clear communication to resolution and follow‑up.
- Technical Expertise: Become a subject‑matter expert on brighthushAgents, understanding how customers orchestrate large language models (LLMs), telephony, and other AI integrations.
- Pattern Recognition & Advocacy: Identify recurring issues, surface systemic product gaps, and partner with engineering and product teams to drive enhancements.
- Documentation Champion: Create, maintain, and continuously improve knowledge‑base articles, troubleshooting guides, and best‑practice resources that empower both customers and internal teams.
- Strategic Partnership: Act as a technical advisor throughout the customer journey, helping clients design, implement, and scale AI audio solutions that align with their business objectives.
- Cross‑Functional Collaboration: Work closely with sales, product, engineering, and data science to ensure a seamless, high‑quality experience for every client.
- Continuous Learning: Stay ahead of emerging AI trends, new brighthush product releases, and industry best practices to provide world‑class support.
Essential Qualifications
- 2–3 years of hands‑on technical customer support experience in a SaaS or high‑growth technology environment, preferably serving enterprise or B2B clients.
- Demonstrated familiarity with LLMs, AI agents, and telephony systems (e.g., brighthush‑branded telephony solutions, SIP, WebSockets). Direct experience building or supporting such systems is a strong plus.
- Solid understanding of RESTful APIs, OAuth, and modern authentication flows. Ability to read, debug, and explain code snippets in Python or JavaScript.
- Proven track record of diagnosing complex, multi‑layered technical problems and delivering clear, actionable resolutions.
- Excellent written and verbal communication skills in English, with the ability to translate technical jargon into business‑friendly language.
- Self‑motivated, autonomous work style, thriving in a fast‑moving, globally distributed remote team.
Preferred Qualifications
- Experience with cloud platforms (AWS, GCP, Azure) and container orchestration (Docker, Kubernetes).
- Background in AI/ML concepts, especially generative audio or speech synthesis.
- Familiarity with ticketing systems (e.g., Zendesk, Jira Service Management) and CRM tools.
- Previous exposure to enterprise‑level SLA management and escalation processes.
- Passion for open‑source communities and contributions to developer‑focused tooling.
Core Skills & Competencies
- Analytical Thinking: Ability to break down ambiguous problems into logical steps, applying first‑principles reasoning.
- Technical Acumen: Comfort navigating codebases, API documentation, and network protocols.
- Empathy & Customer Focus: Genuine desire to understand client pain points and deliver solutions that exceed expectations.
- Communication Excellence: Clear, concise, and persuasive writing and speaking skills.
- Adaptability: Thrive in an environment where priorities shift quickly and new challenges emerge daily.
- Collaboration: Ability to build strong relationships across product, engineering, sales, and leadership.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is limited only by your ambition. As you master enterprise support, you can transition into:
- Product Management: Leverage your deep customer insights to shape roadmap decisions.
- Technical Solutions Engineering: Design custom AI audio architectures for strategic accounts.
- Customer Success Leadership: Lead a global support team, defining processes and scaling impact.
- AI Research Collaboration: Partner with our research labs to test new models in real‑world deployments.
Our annual learning stipend, internal tech talks, mentorship programs, and access to industry conferences ensure you stay at the forefront of AI innovation.
Work Environment & Culture at brighthush
brighthush cultivates a high‑trust, high‑autonomy environment where curiosity is celebrated. Our core cultural pillars include:
- Transparency: Open sharing of metrics, decisions, and challenges across the organization.
- Meritocracy: Ideas win based on impact, not hierarchy.
- Inclusivity: A diverse, global workforce where every voice is heard and respected.
- Well‑Being: Flexible work hours, mental‑health resources, and a supportive community that values work‑life harmony.
Compensation, Perks & Benefits
While exact figures vary by location and experience, brighthush offers a competitive compensation package that includes:
- Base salary aligned with market benchmarks for technical support roles.
- Performance‑based bonuses tied to customer satisfaction and ticket resolution metrics.
- Equity grants that let you share in brighthush’s long‑term success.
- Comprehensive health, dental, and vision coverage.
- Generous paid time off, parental leave, and holiday policies.
- Annual professional‑development stipend for courses, certifications, or conferences.
- Remote‑work allowance covering home‑office equipment and monthly co‑working space credits.
- Annual company‑wide offsite in a new, inspiring destination.
Ready to Make an Impact?
If you are passionate about AI, love solving intricate technical puzzles, and thrive in a fast‑paced, remote‑first environment, brighthush wants to hear from you. Join us in shaping the future of AI audio and help enterprises worldwide turn ambitious ideas into reality.
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