Technical Customer Support Specialist
Location: Tempe, AZ
Pay: $19.00 - $23.00/hr W2
Type: 12-month contract, strong potential to convert to permanent
Work Schedule: Onsite during training, then fully remote
Start Date: October 13, 2026
No Credit Check Required
About the Opportunity
We are hiring Technology Support Specialists to join the advisor technology support team of one of the nation's largest and most respected independent financial services firms. This is a rare opportunity to get your foot in the door with a financially stable, growing company that believes in promoting from within. People who start here go on to build long careers, moving up through multiple levels and growing in ways they did not expect when they started.
This is not a deep IT role. It is a people-first, technology-comfortable support role where you will use basic troubleshooting skills to help financial advisors navigate systems and technology while delivering exceptional customer service on every interaction.
What You Will Do
Provide first-level technology support to financial advisors via inbound phone calls, handling 30-50 contacts daily
Troubleshoot access and navigation issues involving proprietary systems, browsers, email, and Microsoft 365
Ask effective probing questions to understand the advisor's issue and walk them through solutions step by step
Provide support for Microsoft Outlook and email configuration on desktop and mobile devices
Build rapport with advisors and maintain a patient, professional, and service-oriented approach on every call
Work toward first-call resolution whenever possible
Document and communicate issues clearly while maintaining efficiency between calls
Learn and apply procedures for proprietary systems through structured training
What We Are Looking For
Strong customer service and communication skills with the ability to handle frustrated customers professionally
Basic technical troubleshooting experience or aptitude, including browsers, Windows, email, and Microsoft 365
Comfort working in a high-volume inbound phone environment
Strong probing and problem-solving skills, ability to diagnose issues logically
Ability to learn new technology and proprietary systems quickly
Reliable, dependable, and genuinely looking for a long-term career opportunity
Flexibility to work shifts between 8:00 AM and 8:00 PM EST, Monday through Friday
Preferred Experience
Previous help desk, technical support, call center, or customer service experience
Experience troubleshooting Windows, browsers, email, or Microsoft Office 365
Financial services or advisor support experience is a plus but not required
Technical certifications (CompTIA A+, MOS, MCP, SIE) are a plus but not required
Why Apply
Get your foot in the door with one of the best financial services firms in the country
Fully remote after onsite training
12-month contract with strong potential to convert to a permanent full-time role
Company that promotes from within and invests in its people from day one
No credit check required
The Process
SparkHire recorded video interview
Live Teams video interview
Offer, background check, then class starts October 13
This is a W2 contract. We are unable to offer C2C or be authorized to work in the US.
We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected characteristic.
Estimated Min Rate: $19.00
Estimated Max Rate: $23.00
What s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh s extensive talent community that will provide you with access to Yoh s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit ;/strong> to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
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