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About worksphere
worksphere is a leading provider of innovative technology solutions that empower businesses to thrive in a rapidly evolving digital landscape. With a strong presence in the United States and a reputation for delivering exceptional service, worksphere combines cutting‑edge technology, deep industry expertise, and a people‑first culture to create lasting value for its clients and partners. Our Atlanta corporate hub serves as a vibrant center of collaboration, where talented professionals come together to solve complex challenges, drive operational excellence, and shape the future of IT support services.
Why This Role Matters
As a Technical Customer Support Representative at worksphere, you will be the frontline champion for our internal team members and external partners. Your ability to diagnose, troubleshoot, and resolve technical issues will directly impact productivity, satisfaction, and the overall success of our organization. This is a full‑time, on‑site position with a one‑year contract, offering a competitive hourly rate of $18 (W‑2) and the chance to work in a dynamic, fast‑paced environment that values continuous learning and teamwork.
Key Responsibilities
In this role, you will be entrusted with a broad spectrum of support activities that span hardware, software, networking, and application domains. Your daily duties will include, but are not limited to:
- Ticket Management: Utilize worksphere’s ticketing platform to log, prioritize, and document every support request, ensuring clear communication and traceable resolution paths.
- Queue Ownership: Proactively monitor the ticket queue each shift, updating status, escalating when necessary, and guaranteeing that no request remains unattended beyond service‑level expectations.
- Technical Diagnosis & Resolution: Leverage remote access tools, automation scripts, and monitoring platforms to troubleshoot both simple and complex IT hardware and software issues, ranging from printer malfunctions to operating system conflicts.
- Standard Operating Procedures (SOPs): Follow documented SOPs rigorously, while also identifying opportunities to refine processes for greater efficiency and consistency.
- Quality & Customer Satisfaction: Align daily activities with departmental goals such as high-quality ticket resolution, elevated customer satisfaction scores, and adherence to key performance metrics.
- Attendance & Punctuality: Maintain an exemplary attendance record, respecting the agreed‑upon work schedule (Monday‑Saturday with a rotating weekday off) and contributing to a reliable support environment.
- Team Collaboration: Participate actively in team projects, knowledge‑sharing sessions, and cross‑functional initiatives that enhance worksphere’s overall service delivery.
Essential Qualifications
To excel in this position, candidates should demonstrate the following foundational experience and attributes:
- 1–3+ years of hands‑on experience in customer service or technical support, preferably within a Help Desk or call‑center setting.
- Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and a solid understanding of common office productivity tools.
- Demonstrated ability to work independently, prioritize tasks, and manage time effectively with minimal supervision.
- Exceptional interpersonal skills, including clear communication, active listening, and a genuine commitment to delivering outstanding customer service.
Preferred Qualifications & Additional Skills
While not mandatory, the following qualifications will set you apart from other candidates and accelerate your impact at worksphere:
- Experience with remote desktop utilities (e.g., TeamViewer, LogMeIn, Remote Desktop Services) and ticketing systems such as ServiceNow, Jira, or Zendesk.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP) and the ability to troubleshoot connectivity issues.
- Knowledge of Windows operating system troubleshooting, Active Directory user management, and common enterprise applications.
- Exposure to scripting languages (PowerShell, Bash) or automation tools that streamline repetitive support tasks.
- Professional certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
Core Competencies for Success
worksphere looks for individuals who embody the following competencies, which are critical for thriving in our collaborative environment:
- Problem‑Solving Mindset: Ability to dissect issues methodically, identify root causes, and implement effective solutions quickly.
- Customer‑Centric Attitude: A proactive approach to anticipating user needs and delivering service that exceeds expectations.
- Adaptability: Comfort navigating a fast‑changing technology landscape and embracing new tools, processes, and responsibilities.
- Team Orientation: Willingness to share knowledge, mentor peers, and contribute to collective goals.
- Attention to Detail: Precision in documenting ticket information, following SOPs, and ensuring compliance with security standards.
Career Growth & Learning Opportunities
worksphere is committed to the professional development of its team members. In this role, you will have access to a robust learning ecosystem that includes:
- Structured onboarding and mentorship programs designed to accelerate your technical proficiency.
- Internal training modules covering advanced troubleshooting, cybersecurity fundamentals, and emerging cloud technologies.
- Opportunities to earn industry‑recognized certifications with company‑paid exam fees.
- Clear career pathways that can lead to senior support specialist, IT operations analyst, or specialized roles in network engineering and systems administration.
- Regular performance reviews that focus on skill development, goal setting, and recognition of achievements.
Work Environment & Culture at worksphere
Our Atlanta office is a modern, collaborative space designed to foster creativity and teamwork. Key cultural attributes include:
- Inclusive Atmosphere: Diversity of thought and background is celebrated, and every voice is encouraged to contribute.
- Innovation‑Driven: Employees are empowered to experiment, propose improvements, and pilot new technologies.
- Work‑Life Balance: Flexible scheduling with a rotating weekday off, plus a supportive management team that values personal well‑being.
- Recognition Programs: Regular acknowledgment of outstanding performance through awards, spot bonuses, and public commendations.
- Community Engagement: worksphere sponsors local tech meetups, volunteer initiatives, and industry conferences, offering employees avenues to network and give back.
Compensation, Perks, & Benefits
While the primary compensation for this contract role is $18 per hour (W‑2), worksphere also offers a suite of benefits designed to enhance your overall quality of life:
- Competitive health, dental, and vision insurance plans.
- Paid time off (PTO) accrued based on tenure, with additional holiday pay for major company celebrations.
- Retirement savings options, including a 401(k) plan with employer matching contributions.
- Employee assistance program (EAP) providing confidential counseling, legal resources, and wellness support.
- On‑site amenities such as a stocked breakroom, ergonomic workstations, and secure bike storage.
- Opportunities for tuition reimbursement for relevant coursework and certifications.
How to Apply
If you are passionate about delivering top‑tier technical support, thrive in a collaborative environment, and are eager to grow your career with a forward‑thinking organization, we want to hear from you. Please submit your updated resume to rosie.steele@worksphere.com. For a streamlined application experience, you may also click the link below to complete our online candidate portal.
Apply Now – Join worksphere Today!
Closing Statement
worksphere believes that great technology starts with great people. By joining our team as a Technical Customer Support Representative, you will play a pivotal role in ensuring that our workforce remains productive, connected, and empowered. Take the next step in your professional journey—apply today and become part of a company that values expertise, innovation, and the human touch.
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