Why Join brighthush?
brighthush is on a mission to transform the way enterprises manage cloud spend, security, and operational efficiency. Our flagship platform, Stratusphere, orchestrates intelligent agents that continuously monitor AWS and Azure environments, surface cost‑saving opportunities, and execute approved changes with audit‑ready safety nets. By turning cloud complexity into measurable outcomes, we empower our customers to achieve real‑world business impact while freeing their engineering teams from endless toil.
As a fast‑growing, venture‑backed leader in the FinOps and cloud‑optimization space, brighthush offers a collaborative, high‑trust culture where curiosity, ownership, and data‑driven decision‑making are celebrated. If you thrive on building lasting relationships, translating technical concepts into clear business value, and shaping a product that scales with real‑world feedback, this is the place to accelerate your career.
Role Overview
The Technical Customer Success Manager will serve as the connective tissue between our customers, private‑equity (PE) sponsors, Service Delivery, Product, Engineering, and Sales teams. You will guide customers through onboarding, drive adoption of Stratusphere, accelerate approval of savings opportunities, and ensure measurable value is realized quickly. By proactively identifying friction points and feeding structured insights back to the product team, you will help make Stratusphere smarter, more intuitive, and more valuable for every user.
Key Responsibilities
- Customer Engagement & Relationship Ownership: Act as the primary point of contact throughout the customer lifecycle—from onboarding to active optimization and ongoing program stewardship. Build trust through proactive communication, thoughtful follow‑through, and genuine ownership of the experience.
- Drive Stratusphere Adoption: Conduct product demos, configure dashboards, set up user teams, and deliver training that empowers customers to use Stratusphere asynchronously and independently.
- End‑to‑End Onboarding: Own the kickoff to activation process, coordinating cloud‑environment integration, billing set‑up, risk identification, success expectations, and documentation. Escalate complex issues to Forward Deployed Engineers when needed.
- Accelerate Time‑to‑Approval: Partner with Service Delivery and customer stakeholders to pinpoint where savings opportunities stall. Remove roadblocks, clarify recommendations, and guide decision‑makers toward faster approvals.
- Customer Reporting & Business Reviews: Produce weekly updates, KPI dashboards, savings progress reports, and executive‑level summaries that translate platform usage into tangible business outcomes.
- PE Firm Relationship Management: Manage reporting cadences with PE sponsors, balancing firm expectations with portfolio company realities while maintaining credibility and judgment.
- Voice of the Customer: Capture feedback, pain points, objections, and feature requests. Synthesize this data into evidence‑backed insights for Product, Engineering, and Service Delivery.
- Prototype Testing & Product Feedback: Build lightweight AI‑driven prototypes, test new workflows or dashboards with customers, and hand off to engineers for deeper development.
- Technical Partnership: Recognize when deeper technical expertise is required and bring in Forward Deployed Engineers at the right moment, using AI tools as a first‑line support mechanism.
- Customer Health & Risk Monitoring: Track engagement health, approval velocity, product usage, and satisfaction signals. Proactively intervene before churn risks materialize.
- Reduce Customer Effort: Anticipate needs, fill gaps before they become blockers, and simplify the decision‑making journey for customers.
- Education & Documentation: Create and maintain FAQs, onboarding guides, training materials, and repeatable playbooks that enable customers to self‑serve and scale success.
- AI‑Enabled Success Operations: Leverage AI tools daily to accelerate research, reporting, documentation, analysis, workflow design, and communication. Identify repeatable tasks that can be automated.
- Cross‑Functional Collaboration: Work closely with Service Delivery, Product, Engineering, Sales, and leadership to coordinate actions, share field context, and continuously improve the customer experience.
- Operational Excellence & Follow‑Through: Own commitments end‑to‑end, communicate clearly, escalate early, close loops visibly, and ensure all stakeholders understand status, next steps, risks, and owners.
Essential Qualifications
- Customer‑Facing Experience: Proven track record in customer success, account management, implementation, or client services supporting B2B SaaS, cloud, infrastructure, FinOps, or technical services customers.
- Outcome‑Driven Mindset: Passion for helping customers achieve measurable business results—focus on value realization, adoption, satisfaction, and long‑term health.
- Executive Communication: Ability to engage C‑suite stakeholders, finance leaders, operating partners, and technical teams with confidence and credibility.
- Technical Curiosity: Willingness to learn cloud cost‑optimization concepts, ask insightful questions, and know when to involve engineering expertise.
- Simplify Complexity: Talent for translating savings opportunities, trade‑offs, and product workflows into plain language without sacrificing accuracy.
- Data & Reporting Skills: Experience interpreting metrics, building dashboards, spotting trends, and using data to influence customer behavior and program outcomes.
- Product Enablement: Demonstrated ability to onboard users, train teams, drive product usage, and foster customer independence.
- Problem‑Solving & Systems Thinking: Strong analytical skills to break down ambiguous problems, identify root causes, and propose practical solutions.
- Relationship Navigation: Ability to read the room, detect unstated concerns, manage conflict, and balance the needs of customers, PE sponsors, and internal teams.
- Voice‑of‑Customer Discipline: Skill in distinguishing anecdotes from patterns, testing hypotheses, and turning feedback into actionable product insights.
- Prototype & Experimentation Mindset: Comfort testing early ideas, workflows, or dashboards with customers and iterating based on results.
- Ownership & Urgency: Proven habit of driving work forward, meeting commitments, communicating risks early, and thriving in fast‑moving environments.
- AI as a Daily Tool: Demonstrated use of AI assistants to boost speed, quality, and repeatability while maintaining strong judgment.
- Remote‑Work Ready: Equipped with a reliable high‑speed internet connection, a professional workspace, and the discipline to collaborate effectively across time zones.
- Travel Flexibility: Willingness to travel periodically for customer engagements, PE meetings, or on‑site sessions.
- Work Authorization: Must be legally authorized to work in the United States at the time of hire (no visa sponsorship).
Preferred Experience & Differentiators
- Background in cloud optimization, FinOps, infrastructure automation, DevOps, or platform engineering.
- Familiarity with AWS and Azure cost tools, reservations, Savings Plans, rightsizing, and storage optimization.
- Experience working with private‑equity‑backed companies, executive sponsors, or multi‑stakeholder enterprise accounts.
- Proven ability to build customer health models, adoption dashboards, executive business review decks, NPS programs, or G2 review motions.
- Hands‑on experience with product analytics, telemetry, DAU/WAU/MAU, feature usage, time‑to‑value, or engagement metrics.
- Track record of partnering with Product and Engineering to shape roadmap priorities based on real‑world evidence.
- Expertise creating scalable documentation, onboarding playbooks, FAQs, training curricula, or self‑serve education content.
- Proficiency with tools such as Linear, HubSpot, Salesforce, Gainsight, ChurnZero, Looker, Power BI, Tableau, Hex, Metabase, or similar.
- Exceptional writing ability for executive updates, customer‑facing summaries, technical explanations, and concise internal handoffs.
- Comfort designing lightweight mockups, dashboards, or prototypes to validate customer pain points before large‑scale investment.
Compensation, Perks & Benefits
brighthush values the health, well‑being, and professional growth of every team member. While exact compensation will be aligned with experience and market benchmarks, successful candidates can expect:
- Competitive base salary with performance‑based incentives.
- Comprehensive medical, dental, and vision coverage.
- Life insurance, short‑term and long‑term disability protection.
- 401(k) retirement plan with company match.
- Generous flexible paid time off (PTO), paid sick leave, and paid holidays.
- Remote‑first work model with a stipend for home‑office setup.
- Professional development budget for certifications, conferences, and continuous learning.
- Access to cutting‑edge AI tools and cloud platforms for personal experimentation.
- Employee assistance programs, wellness resources, and mental‑health support.
Benefits may vary by location and employment status.
Career Growth & Learning Opportunities
At brighthush, you will be part of a high‑impact team that directly influences product direction and customer success outcomes. You will have access to:
- Mentorship from senior leaders in Cloud FinOps, Product Management, and Engineering.
- Cross‑functional project rotations to broaden expertise across the organization.
- Opportunities to lead strategic initiatives, such as building new adoption frameworks or scaling AI‑driven success operations.
- Visibility into the product roadmap, allowing you to champion customer‑driven features that shape the future of Stratusphere.
- Regular internal workshops on emerging cloud technologies, AI applications, and data‑driven decision‑making.
Culture & Values at brighthush
Our culture is built on four pillars:
- Trust: We act with transparency, keep promises, and protect customer data with the highest standards.
- Innovation: We experiment boldly, leverage AI, and iterate quickly to stay ahead of the cloud‑optimization curve.
- Collaboration: Success is a team sport. We share knowledge, celebrate wins together, and support each other through challenges.
- Impact: Every metric we improve translates into real cost savings, security enhancements, and faster delivery for our customers.
Whether you’re working from a home office, a co‑working space, or traveling to a customer site, you’ll find a supportive environment that encourages curiosity, continuous learning, and a healthy work‑life balance.
Equal Opportunity & Fair Chance Hiring
brighthush is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Applicants with arrest or conviction records will be considered in accordance with applicable laws, including the California Fair Chance Act.
Accommodations
brighthush is committed to providing reasonable accommodations throughout the hiring process. If you need an accommodation, please note it in your application or contact us through our website.
About brighthush
brighthush is building Stratusphere, a multi‑agent platform that turns cloud complexity into measurable outcomes. Stratusphere coordinates specialized infrastructure agents to observe AWS and Azure environments, simulate policy‑safe plans, and execute approved changes with auditability and rollback‑ready safety. The result? Compounding savings, improved security, accelerated delivery, and less time spent on fire‑drill operations.
Our team is a blend of builders and operators who care deeply about trustworthy automation and tangible business impact. We sit at the intersection of cloud engineering, product development, and customer outcomes, helping enterprises make infrastructure changes they can measure, explain, and stand behind.
Ready to Make an Impact?
If you are excited about shaping the future of cloud optimization, love turning data into stories, and enjoy partnering with executives to drive measurable value, we want to hear from you. Apply today and become a catalyst for success at brighthush.
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