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About brighthush
At brighthush, we are redefining the automotive ecosystem through cutting‑edge technology and a relentless focus on exceptional customer experiences. Our suite of dealer‑facing solutions empowers automotive retailers to streamline operations, enhance profitability, and deliver seamless service to drivers everywhere. As a leader in the industry, brighthush combines innovative software, data‑driven insights, and a people‑first culture to create a workplace where talent thrives and ideas become reality.
Why This Role Matters
The Technical Customer Care Specialist I is the frontline champion of our Dealer Management Software (DMS) platform. You will be the trusted problem‑solver for dealerships nationwide, ensuring that every technical inquiry is resolved quickly, accurately, and with a personal touch that reflects brighthush’s high‑touch service standards. Your work directly influences dealer satisfaction, operational efficiency, and the overall reputation of brighthush as the go‑to technology partner in the automotive space.
Key Responsibilities
- Serve as the primary point of contact for dealers via phone, email, and chat, delivering timely and professional technical support for the brighthush Dealer Management Software (DMS) application.
- Troubleshoot, diagnose, and resolve a wide range of technical issues, from software glitches to document‑generation errors.
- Utilize front‑end scripting languages (e.g., JavaScript‑like syntax) to create, modify, and validate F&I forms and other dealer‑specific documents.
- Analyze and interpret various document formats (PDF, scanned carbon copies, etc.) related to funding, registration, titling, and aftermarket services.
- Apply in‑house design tools to code fields, bind data, and configure validation rules and calculations within dealer documents.
- Document every interaction, solution, and escalation in the case management system with clear, concise notes.
- Escalate complex cases to senior technical teams while maintaining ownership and ensuring client satisfaction throughout the resolution process.
- Collaborate with cross‑functional teams—including product, engineering, and training—to share insights, suggest product improvements, and stay current on platform updates.
- Participate in ongoing training sessions, webinars, and knowledge‑base contributions to continuously sharpen technical and customer‑service skills.
- Adhere to brighthush’s security and confidentiality policies when handling sensitive dealer data.
- Support occasional weekend rotations and holiday coverage as needed, aligning with the department’s 6 am – 6 pm MST operating hours.
Essential Qualifications
- High school diploma or equivalent; associate or bachelor’s degree in a related field is a plus.
- Less than two years of experience in a technical support, customer service, or help‑desk environment, preferably within the automotive or SaaS industry.
- Demonstrated ability to communicate complex technical concepts clearly and courteously to non‑technical audiences.
- Strong organizational skills with meticulous attention to detail and the ability to multitask in a fast‑paced environment.
- Proficiency with Microsoft Outlook, Word, and Excel; familiarity with case‑management platforms (e.g., ServiceNow, Zendesk) is advantageous.
- Basic understanding of scripting languages—JavaScript or similar—used for front‑end document customization.
- Critical thinking, analytical, and investigative problem‑solving abilities.
- Professional demeanor, reliability, and a genuine passion for delivering outstanding service.
Preferred Qualifications & Skills
- Hands‑on experience with brighthush’s DMS platform or comparable dealer‑management systems.
- Knowledge of automotive finance and insurance (F&I) processes, including funding, registration, and titling workflows.
- Experience with document‑design tools, data binding, and validation rule creation.
- Familiarity with remote work best practices and self‑management techniques.
- Previous exposure to a high‑volume call‑center environment with measurable performance metrics.
Core Competencies for Success
- Customer‑Centric Mindset: Anticipate dealer needs, exceed expectations, and turn challenges into opportunities for delight.
- Technical Acumen: Quickly learn and apply new software features, scripting techniques, and troubleshooting methodologies.
- Communication Excellence: Articulate solutions clearly, listen actively, and maintain a calm, empathetic tone under pressure.
- Collaboration: Work seamlessly with peers, managers, and product teams to share knowledge and drive continuous improvement.
- Adaptability: Thrive in a dynamic environment where priorities shift and new technologies emerge regularly.
- Integrity & Confidentiality: Safeguard dealer data and adhere to brighthush’s compliance standards at all times.
Compensation & Benefits
brighthush offers a competitive hourly wage ranging from $16.59 to $24.86, calibrated based on location, experience, and demonstrated skill set. In addition to the base rate, eligible team members may receive performance‑based commissions, incentive bonuses, and quarterly recognition awards.
Our comprehensive benefits package includes:
- Health, dental, and vision insurance with multiple plan options.
- Retirement savings plan (401(k)) with company matching contributions.
- Generous paid time off: a minimum of sixteen (16) hours each month plus seven (7) paid holidays.
- Additional leave for bereavement, jury duty, voting, volunteer service, military service, and parental responsibilities.
- Flexible work‑from‑anywhere policy within the United States, with a focus on aligning schedules to Mountain Standard Time (MST) business hours.
- Professional development budget for certifications, courses, and conferences.
- Employee assistance programs, wellness initiatives, and virtual social events to foster community.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is limited only by your ambition. As a Technical Customer Care Specialist I, you will have clear pathways to advance into senior technical support roles, product specialist positions, or even cross‑functional opportunities in product management, quality assurance, or training. We invest heavily in continuous learning—regular webinars, mentorship programs, and access to an internal knowledge hub ensure you stay ahead of industry trends and technology advancements.
Work Environment & Culture
Our remote‑first culture is built on trust, accountability, and open communication. brighthush encourages a collaborative spirit where every voice matters. You’ll join a diverse team of innovators who celebrate successes together and support each other through challenges. Regular virtual coffee chats, team‑building activities, and an inclusive leadership approach create a sense of belonging, no matter where you log in from.
Physical & Scheduling Requirements
The role is primarily desk‑based, requiring extended periods of sitting, phone communication, and interaction with computer hardware (headsets, monitors, keyboards). While travel is not required, you must be able to work the core shift of 9 am – 6 pm MST, with flexibility to adjust hours if you reside outside the Mountain Time Zone. Weekend rotation coverage may be required on a rotating basis.
Application Process & Important Information
All candidates must be authorized to work in the United States without the need for sponsorship now or in the future. A pre‑employment drug screen will be administered; brighthush maintains a drug‑free workplace in compliance with federal and state regulations.
brighthush is an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available for qualified applicants with disabilities.
Ready to Join brighthush?
If you are passionate about delivering top‑tier technical support, enjoy solving complex problems, and want to be part of a forward‑thinking company that values growth and innovation, we want to hear from you. Apply today and start your journey with brighthush—where technology meets exceptional service.
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