Providing technical customer support, the full-time Technical Customer Care Specialist will engage with customers to resolve issues, train them on product capabilities, and collaborate with cross-functional teams, all while working remotely during business hours, including potential Saturdays.
Key responsibilities
Handle incoming technical support requests escalated by front-line support and respond to customer inquiries via telephone or online Research and troubleshoot customer requests, determining problem sources and resolving issues where possible Document and report on customer inquiries and follow up to ensure high levels of satisfaction Required qualifications High School Diploma/GED with 3 years of experience in a related field, or a combination of education and experience totaling 5 years Ability to work flexible hours and independently as well as part of a team Strong technical troubleshooting skills and problem-solving capabilities Experience using SQL or XML is preferred for investigating and resolving complex issues Excellent interpersonal skills with a focus on customer satisfaction
Experience: 3 years required