ABOUT CASELLE
Caselle is a leading provider of integrated ERP and enterprise software solutions purpose-built for local government. For over 40 years, we have partnered with municipalities, counties, and special districts across the United States to modernize their operations-from finance and utilities to payroll and asset management. Our cloud-forward platform empowers public servants to serve their communities more effectively, and our team is driven by the belief that better technology leads to better government.
THE ROLE
The Technical Consultant - Database Admin assists in a wide range of technical activities supporting the implementation, maintenance, and upgrade of Caselle software products. This position serves as a technical resource throughout the implementation process and works with customers and internal teams to ensure software environments are properly installed, configured, secured, and prepared for successful use.
Primary responsibilities include software installations, user and security setup, data transfers, software upgrade assistance, technical troubleshooting, and implementation environment management. The Technical Consultant works with both customer IT resources and internal Implementation, Support, Product, and Engineering teams to resolve technical issues and ensure implementation activities are completed accurately and on schedule.
The position is also responsible for completing technical closeout activities for new-logo implementations, including creating and retaining appropriate backups of customer data at the conclusion of the implementation for company record-retention purposes.
WHAT YOU'LL DO
Software Installation, Configuration & Technical Support
- Install and configure Caselle software applications and supporting components for new and existing customers
- Coordinate software installations with customer IT personnel, System Consultants, Project Managers, and other Implementation resources
- Verify customer environments meet applicable technical requirements prior to software installation or upgrade
- Configure and maintain software environments required throughout the implementation process
- Assist with workstation, server, application, database, and related configuration necessary for Caselle software operation
- Troubleshoot installation, configuration, connectivity, permissions, and application-related issues
- Serve as a technical problem-solving resource for customers and Implementation team members throughout implementation projects
- Work with internal technical, Product, Support, and Engineering resources to resolve complex issues when escalation is necessary
User Setup, Security & Access
- Assist with the creation and configuration of customer users within Caselle software applications
- Configure user access, application security, permissions, groups, and related settings based on customer requirements
- Support authentication and application access configuration as required by Caselle products
- Troubleshoot user access, permissions, authentication, and security-related issues during implementation
- Assist customers and Implementation staff with file management, security, and other system-level functionality within the Caselle ERP solution
Data Transfers & Implementation Support
- Perform and assist with the secure transfer of customer data required for software implementations, conversions, testing, and other project activities
- Coordinate data transfers between customers, Implementation resources, and other authorized internal teams
- Verify transferred data is received, stored, and available in the appropriate location for implementation activities
- Assist System Consultants and conversion resources with loading, moving, restoring, or otherwise managing customer databases and implementation data
- Troubleshoot technical issues associated with data transfers, database restores, file access, and related implementation processes
- Follow established security and data-handling procedures when receiving, transferring, storing, or accessing customer information
Software Upgrades
- Assist customers and internal teams with Caselle software upgrades and related technical activities
- Review customer environments and applicable technical requirements in preparation for software upgrades
- Coordinate upgrade activities with customer IT resources, Support, Implementation, Product, and other internal teams as necessary
- Perform or assist with software updates, database updates, application installations, and other components of the upgrade process
- Assist with pre-upgrade preparation, including verification of appropriate system and data backups
- Troubleshoot technical issues identified during or following an upgrade and document activities, issues, and resolutions
New-Logo Implementation Closeout & Data Retention
- Complete technical closeout procedures at the conclusion of each new-logo implementation
- Create or obtain a final backup of the customer's implemented Caselle data following completion of the implementation
- Verify that required backup files are complete and accessible prior to archiving
- Store implementation backups in the designated company location according to established file-naming, security, and record-retention procedures
- Maintain appropriate documentation identifying the customer, implementation completion date, backup date, and location of retained data
- Coordinate with Implementation leadership, IT, and other applicable teams regarding the long-term retention or archival of completed implementation data
Internal Collaboration & Process Improvement
- Collaborate with System Consultants, Project Managers, Support, Product, Engineering, and other technical resources to support successful customer implementations
- Serve as a liaison between customer IT personnel and internal technical teams when technical coordination is required
- Educate Implementation and Support staff on technical processes with the goal of improving issue resolution and the overall customer experience
- Develop and maintain internal documentation related to installations, user setup, data transfers, upgrades, backups, and other technical implementation processes
- Identify opportunities to improve, standardize, and document technical implementation procedures
- Maintain accurate records of technical work completed for customer projects
WHAT WE'RE LOOKING FOR
Required
- 2+ years of experience in technically related support activities for both customers and back-end systems
- Experience installing, configuring, maintaining, or supporting business software applications
- Experience working with Windows Server and workstation operating systems
- Experience with software installation, system administration, application configuration, and troubleshooting
- Experience working with databases, data transfers, backups, restores, or similar data-management activities
- Understanding of user administration, permissions, security groups, and application security concepts
- Ability to troubleshoot technical issues involving applications, databases, connectivity, permissions, and system configuration
- Knowledge of Windows-based software environments and general system administration concepts
- Strong technical troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Detail-oriented with an emphasis on accuracy when working with customer data, software configurations, security, and backups
- Bachelor's degree in Computer Science, MIS, Information Systems, or related field (or 3+ years direct work experience, or equivalent combination of education and experience)
Preferred
- Experience assisting with software upgrades or application version changes
- Experience implementing security and data-handling practices appropriate for enterprise or government software
- Advanced experience with Caselle applications or similar enterprise software applications
- Experience with database management, system administration, application security, data transfers, backups, and software upgrades
WHAT WE OFFER
- Mission-Driven Work: Help local governments deliver better services to their communities
- Flexibility: Remote-eligible role with a collaborative team based in Provo, UT
- Growth: Join a company investing in its next generation of products and expanding its market presence
- Comprehensive Benefits: Competitive compensation, health/dental/vision insurance, 401(k), PTO, and professional development support
- Work-Life Balance: Standard Monday-Friday schedule with no required travel
WORK ENVIRONMENT
Work environment is generally a well-lighted, indoor office setting with moderate noise levels typical of a professional business environment. Travel is not required for this position. Remote employees may be required to attend company events in Provo, UT near headquarters 1-2 times per year. Standard Monday-Friday business hours with occasional after-hours work to accommodate software installations, upgrades, data transfers, or other technical activities that cannot be completed during a customer's normal operating hours.
Caselle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
2+ years technical support experience, software installation and configuration, Windows Server and workstation OS, database and data transfer experience, user administration and security, troubleshooting, bachelor's degree in CS/MIS or equivalent experience.
Key Responsibilities
- installing software
- configuring environments
- troubleshooting issues
Skills & Tools
Windows Server, Microsoft Windows
Job Details
- Category: Information Technology
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Provo, Utah, United States
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
About Caselle
A leading provider of integrated ERP and enterprise software solutions for local government. — Industry: Information Technology