This is a Fully Remote Job
About Our Client:
The organization operates in the observability and security analytics industry, addressing challenges related to monitoring, visualization, and alerting of data without the traditional cost and complexity of indexing. It provides a real-time streaming analytics platform that enables users to create tailored data pipelines for diverse use cases, offering scalable and cost-effective observability and security insights.
About the Opportunity:
The TECHNICAL ACCOUNT MANAGER is responsible for leading the technical onboarding process for new customers, ensuring they achieve rapid value and long-term success with the platform. This role serves as a critical bridge between the customer’s technical needs and the organization’s solutions, managing complex implementations and fostering strong adoption through direct engagement with various stakeholders.
Responsibilities:
Lead the onboarding process including integrations, artifact creation, trainings, and troubleshooting
Resolve technical issues by facilitating platform adoption and integrating data
Understand customer technical requirements and business goals to continuously deliver value
Apply expertise in Log Management and Observability to assist customers with best practices
Develop customized plans for each customer based on data analysis and their specific needs
Build and maintain relationships with technical stakeholders to drive product adoption
Represent customer needs internally and contribute to the product development roadmap
Requirements:
Native-level proficiency in Spanish and English
Strong technical knowledge in DevOps, Cloud, and Observability tools
Minimum of 2 years experience in customer-facing roles related to post-sale support, delivery, or stakeholder management
Hands-on experience with technical integrations and complex troubleshooting
Pay Range and Compensation Package:
The on-target earnings range for this role is $160,000 - $200,000. Salary considerations include experience, skills, education, and work location.
The compensation package includes healthcare, dental, and mental health benefits, a 401(k) plan with match, paid sick time, and paid time off.
Benefits & Perks:
Medical insurance
Dental insurance
401(k)
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.