Overview:
FinteqHub continues to expand the team and is looking for a Technical Account Manager – Middle. This role is ideal for someone who enjoys solving complex technical challenges while working closely with business partners and merchants.
About Product:
Payment Gateway:
The Payment Gateway is part of our growing fintech software and payment management system. The team works on providing clients with a payment platform designed to help online businesses manage and process monetary transactions worldwide.
Purpose of the role:
You’ll support merchants and partners by ensuring stable technical integrations, resolving complex issues, and helping clients get the most value from the platform. Your work will directly impact product reliability, client satisfaction, and the efficiency of payment operations across multiple markets.
You’ll collaborate with product, engineering, analytics, and support teams to improve workflows, optimise integrations, and contribute to product enhancements based on real client needs.
Key responsibilities:
Provide second-line technical support for B2B merchants by diagnosing, investigating, and resolving integration and payment-related issues
Manage and support technical integrations with payment providers, merchants, and third-party systems
Analyse API requests, logs, and transaction flows using tools such as Postman, browser devtools, and monitoring systems
Gather client requirements and translate business needs into clear technical tasks for internal teams
Collaborate with Product, Engineering, and Analytics teams to improve platform functionality and integration processes
Assist merchants with payment setup, routing strategies, and operational optimisation based on business goals
Coordinate issue resolution and task delivery across multiple stakeholders while maintaining high service quality
Contribute product and process improvement ideas based on merchant feedback and technical observations
Required Experience:
Upper Intermediate English or higher
Confident presentation and communication skills, including client calls and product demonstrations
Solid understanding of HTTP, APIs, REST, SOAP, JSON, and web technologies
Hands-on experience with Postman (or similar API tools) and browser developer tools
Ability to investigate technical issues and work effectively across multiple teams
Proactive mindset with strong ownership and problem-solving skills
Nice to have:
Experience working with payment systems, gateways, acquirers, or PSPs
Understanding of the payments ecosystem, merchant needs, card schemes, and transaction flows
Previous experience in technical support, integration support, or technical account management
Programming experience in any language and ability to work with API requests/scripts
Familiarity with ELK stack or similar logging and monitoring tools
Russian proficiency – Upper Intermediate or higher
Our Benefits:
Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events
Requires upper-intermediate English, client communication skills, HTTP/API knowledge, Postman and browser developer tools experience, and strong technical investigation and problem-solving abilities.
Key Responsibilities
- supporting merchants
- analysing requests
- resolving issues
Skills & Tools
Postman, HTTP, APIs, REST, SOAP, JSON, browser developer tools, ELK stack
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Poznań, Greater Poland Voivodeship, Poland
- Languages: English
Benefits
- Generous paid time off
- Tuition reimbursement
About FinteqHub
A data-driven payment orchestration platform helping businesses manage payment processes across markets, currencies, and providers. — Industry: Finance