Job description
As a Technical Account Manager at PVcase, you will be responsible for owning the technical relationship with our LATAM customers as they move throughout their PVcase journey, beginning with Onboarding and Implementation. This role reports to the VP of Global Customer Success and is open to candidates based in LATAM.
Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.
Manage a book of customers, acting as the primary point of contact for technical-related questions and coordination of issue management and problem resolution.
Partner with the Customer Success Management team, who are responsible for driving strategic and commercial value to the customer.
Guide customers through implementation, onboarding, and adoption.
Drive healthy Adoption, Net Retention, and Churn targets
Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities.
Advocate for customers and develop strong relationships to ensure adoption of PVcase products
Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase’s products
Collaborate with cross-functional PVcase teams including Sales, Product, and Marketing, to ensure a seamless customer journey.
Provide customer feedback to PVcase Product Management and Engineering teams, to help identify pain points and relay feature requests.
Job requirements
Fluency in English and Spanish.
Advanced knowledge of AutoCAD, solar design software and/or GIS development platforms.
3+ years design experience in the Utility-scale solar sector preferred.
Ability to guide customers through software implementation, driving adoption, and ensuring customers realize the full value of the product.
Strong communication skills to effectively collaborate with internal and external teams.
Experience in managing customer accounts, handling escalations, and resolving issues is preferred.
Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively.
Excellent communication, time management, project management, and social skills to collaborate effectively with internal and external stakeholders.
Demonstrated ability to manage and build strong relationships with customers, providing technical guidance and support.
Experience in managing complex technical projects and delivering successful outcomes.
Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders.
About us
PVcase is moving solar forward with an alternative to the traditional labor-intensive, time-consuming, error-prone solar project development process. With our sophisticated site selection, PV design, and yield estimation software, you can achieve maximum results in a fraction of the time — to succeed faster, build better, and accelerate the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net-zero economy.
Whether you use a single product or plug into the entire platform, our end-to-end site selection, design, and yield assessment software makes you faster, precise, and highly productive at every stage of project development. PVcase is a leading choice for solar energy professionals — our platform serves over 1,800 customers in 75+ countries, powering the development of more than 4 TW of projects a year.
Get ready to enjoy
Flex benefit package, customizing perks to match your unique style.
Enjoy unlimited remote work.
Flexible working hours, harmonizing your personal and professional life.
Half-day Summer Fridays.
Full training and onboarding program for a seamless start.
Considerable & steadily increasing salary, recognizing and rewarding your dedication.
Participation in international training programs.
Internal transparency with company results and salary system, promoting a culture of trust and collaboration.
Additional paid vacation days, including birthdays, volunteering, and other occasions.
Immigration-related employment support, such as visa sponsorship or transfer, is not available for this position.
Fluent English and Spanish; advanced AutoCAD, solar design software, or GIS knowledge; 3+ years of utility-scale solar design preferred; customer account, technical project, communication, and analytical skills.
Key Responsibilities
- managing accounts
- guiding customers
- resolving issues
Skills & Tools
AutoCAD, GIS
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Brazil or Argentina or Peru or Colombia or Chile or Ecuador or Mexico
- Languages: English, Spanish
Benefits
- Generous paid time off
- Relocation assistance
About PVcase
A solar software company providing site selection, design, and yield assessment solutions. — Industry: Information Technology