Who you are
This role requires an understanding of AdTech workflows, technical troubleshooting, customer communication, and strategic relationship management
The ideal candidate is comfortable translating complex technical information into customer-friendly communication while balancing transparency with the protection of proprietary methodologies and detection techniques
This role requires strong organizational skills, investigative thinking, customer advocacy, and the ability to manage multiple initiatives simultaneously in environments with evolving priorities
Prior AdTech experience is required
Strong preference for candidates with direct programmatic advertising experience
Strong preference for candidates working at or with an agency
Measurement and verification experience is considered a strong plus
This is a US-based opportunity only. Candidates outside of the United States will not be considered
Comfortable operating in highly technical and evolving environments where discretion, judgment, and careful communication are critical
Able to translate complex technical findings, investigation outcomes, and sensitive information between internal technical teams and external customers in a clear and effective manner
Strong investigative and analytical mindset with the ability to review data, identify trends, ask critical questions, and drive meaningful conclusions
Experience managing customer-facing escalations, strategic initiatives, and multiple projects across various stakeholders simultaneously
Strong presentation and communication skills with the ability to confidently present findings, insights, and strategic recommendations to customers
Comfortable working in environments with ambiguity, evolving processes, and rapidly changing priorities
Highly organized and self-directed with strong project management and follow-through skills
Collaborative mindset with the ability to work cross-functionally across Account Management, Detection, Product, Engineering, Support, and leadership teams
Technical aptitude and curiosity are critical. Familiarity with analytics and reporting platforms such as SQL, Looker, Snowflake, Imply, or similar tools is a plus but not required
What the job involves
HUMAN is looking for a Technical Account Manager to join a dynamic global team supporting strategic partners across the programmatic advertising ecosystem
You will work directly with customers to maximize protection, investigate invalid traffic concerns, and help partners navigate a rapidly evolving ad fraud landscape
Our technology is critical to our customers’ businesses
As a core member of this team, your role is to help customers understand and operationalize HUMAN’s solutions while managing sensitive investigations, escalations, and strategic initiatives with a high level of professionalism and discretion
The relationship you build with your managed partners will directly impact customer retention, growth, product feedback, and long-term strategic success
Ensure customer satisfaction, retention, and long-term partnership success across assigned accounts
Expand and develop client relationships: Be the primary focal point for our customers and build and maintain deep-level partnerships with strategic customers
Provide exceptional customer support and be a point of escalation for sensitive customer issues
Collaborate cross-functionally with Account Management, Product, Engineering, and Research to drive customer outcomes and resolve complex issues
Translate complex technical findings and investigation outcomes into clear, customer-appropriate communication
Be the voice of the customer: Proactively gather feedback on product and service and work internally to better meet customer needs
Educate and enable customers on our products: run training sessions and create training materials for your customers
Lead customer-facing presentations including business reviews, strategic discussions, investigative findings, onboarding sessions, and operational updates
Manage multiple customer initiatives and projects simultaneously while operating effectively in fast-moving and evolving environments
Benefits
Work and Life, Not Work or Life: At HUMAN, we offer flexible work, generous time off, and a culture that values rest so you can grow your career and live your life fully.
HUMAN Days : At HUMAN, we believe in making a meaningful impact beyond our work. HUMAN Days give our team dedicated time to give back, support their communities , and act with purpose. Being HUMAN means leading with humanity—inside and outside of work.
Investing in You: Competitive pay, equity, benefits and perks to support you. Grow with HUMAN, tackle new challenges, and help make the internet safer for all.
Wellness Stipend: Your well-being matters. Our annual wellness stipend supports your physical or mental health, your way.
Remote, Hybrid, Human: From Zoom calls to hallway chats, we’re remote and hybrid. It’s not where you work—it’s how you show up that counts.
Never Stop Learning: We believe in growth. Our yearly stipend supports your development – upskilling, reskilling, or deepening what you do best.