We're looking for a Technical Account Manager (TAM) to serve as a trusted advisor for our existing customers. In this role, you'll combine relationship management with technical expertise to help clients maximize the value of our cloud and cybersecurity solutions. You'll proactively identify opportunities for growth, strengthen customer relationships, and drive long-term retention.
What You'll Do
Serve as the primary point of contact for assigned accounts, building strong client relationships and guiding onboarding, implementation, and platform best practices
Conduct regular check-ins and business reviews to monitor account health and drive optimization
Partner with Support Services to troubleshoot and resolve technical issues, escalating as needed
Identify upsell/cross-sell opportunities and support contract renewals in partnership with Sales
Act as the voice of the customer
Requirements
3+ years of experience in a Technical Account Manager, Customer Success, or similar client-facing technical role within a managed IT services provider (MSP) environment
Experience managing a portfolio of accounts and prioritizing competing demands
Familiarity with CRM and customer success tools
Experience with Microsoft 365 and Azure
Comfortable discussing technical concepts with both technical and non-technical stakeholders
Experience with Halo PSA is a plus
Familiarity with PandaDoc is a plus
Benefits
Competitive salary of 70,000-80,000 USD/year with opportunities for commissions
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Work From Home