Majesco isn’t just riding the AI wave – we’re leading it for the P&C, L&AH, and
Pension & Retirement markets. Born in the cloud and built with an AI-native
vision, we’ve reimagined the insurance and pension core as an intelligent
platform that enables insurers and pension & retirement providers to move
faster, see farther and operate smarter. As leaders in intelligent SaaS
solutions, we’ve embedded AI and Agentic AI throughout our robust product
portfolio of core, underwriting, loss control, distribution, digital solutions,
and pension & retirement administration so our customer can reimagine their
business with real-time business insights, optimized operations, and enhanced
business outcomes. Everything we build is designed to strip away complexity and
let our clients focus on what matters: delivering exceptional products,
experiences, and long-term financial security for policyholders and plan
participants.
In a world where change is constant, our native-cloud SaaS platform empowers
insurers, MGAs, and pension & retirement providers with the agility to adapt to
evolving risk, regulation, and market expectations, modernize operating models,
and accelerate innovation at scale. With 1400+ implementations and more than
375 customers worldwide, Majesco is the AI-native solution trusted to power the
future of insurance and pension & retirement. Break free from the past and build
the future of insurance
At Majesco, this means joining a team leading the insurance and retirement
industry through the AI revolution. You’ll collaborate with experienced
leaders and global teams building and scaling AI-native solutions that solve
complex, real-world challenges - where innovation moves from concept to
production, decisions carry real weight, and execution matters. If you’re
looking for a place where your expertise is trusted, your judgment is valued,
and your work helps define what’s next for intelligent insurance and retirement
technology, Majesco is where that work happens.
Technical Account Manager
This is a Remote First position based in Puerto Rico. Candidates must reside in
Puerto Rico and be bilingual in English and Spanish.
The Technical Account Manager (TAM) is a trusted advisor to Majesco Premium
Support customers across the insurance industry, providing valuable guidance
around operations and optimization of their Majesco solutions. The TAM is
responsible for building and maintaining strong relationships with our key
customers, including Property & Casualty (P&C) insurance carriers, ensuring
their technical needs are met and their satisfaction with our products and
services is maximized. The TAM acts as the primary technical liaison between the
customer and our internal teams, providing expert guidance, support, and
advocacy. The value the Technical Account Manager brings to Premium Support is
increased client satisfaction, reduced support costs, and the awareness needed
around Majesco product improvements that support insurance business outcomes.
Job Responsibilities:
• Build exceptional client relationships by acting as a technical advisor to
assigned premium support accounts, requiring conversational level technical
expertise across Majesco products and specialized skills in at least one area of
Majesco technology.
• Map customer business processes, including insurance and Property &
Casualty (P&C) workflows, to Majesco’s product capabilities, identify gaps, and
work with stakeholders to bridge those gaps within determined timelines.
• Manage and understand SNOW incidents, customer escalations, and business
pain points. Partner with internal teams on incident resolution ensuring that
the customer is engaged and aware of action plans and resolution timing.
• Own escalations to resolution for assigned accounts, ensuring customer and
internal stakeholders are updated at defined intervals.
• Work with management on politically sensitive issues impacting either the
customers, business, or Majesco's relationship with the customer within
regulated insurance environments.
• Develop support and action plans with internal teams to drive issue
resolution for customers (i.e. backlog burndown, priorities, etc.), including
RCAs and long-term stability improvements.
• Establish and maintain regular meeting cadence with account stakeholders,
including weekly updates, monthly operational reviews, and quarterly alignment
meetings.
• Communicate proactively with customers regarding product and program
information, supportability issues, and strategic product plans where
appropriate for insurance clients.
• Create project plans to effectively upgrade and drive version currency of
our software, including understanding base upgrades, aligning upgrade
activities, planning deployments, and coordinating successful releases with
stakeholders.
• Help customers attain maximum value from the products or services they’ve
purchased, ideally assisting them in gaining more value than they anticipated,
promoting the value of our products and software use with as little
customization as possible, and participating in health checks, bureau adoptions,
CR requests, release management, and monitoring.
All About You
• Minimum 10 plus years of experience in customer engagement, technical
support, or account management role; at least 3–5 years of experience on
insurance technologies, with Property & Casualty (P&C) insurance experience
strongly preferred.
• Bilingual in English and Spanish, with professional fluency in both
languages and the ability to communicate effectively with technical and business
stakeholders.
• Must reside in Puerto Rico and be able to work effectively in a fully
remote environment.
• Excellent interpersonal, communication, and presentation skills, with the
ability to serve in an advisory role with both technical and business
stakeholders.
• Consulting and leadership skills, with the ability to adapt to various work
settings and navigate complex stakeholder environments.
• Demonstrated problem solving and decision-making skills for complex
problems across functional areas and stakeholders.
• Strong project management skills, including the ability to manage multiple
projects simultaneously.
• Ability to work cross functionally and collaboratively with customers, team
members, and stakeholders in technical and non-technical capacities.
• Experience with software implementation projects, including requirements
gathering, functional specifications, QA, user acceptance testing, or training.
• Understanding of software development lifecycle methodology and software
concepts (e.g., HTML, XML, relational databases, reporting tools).
• Experience applying change management concepts on a software implementation
project; ITIL Foundations certification preferred.
• Bachelor’s degree or global equivalent required; familiarity with
architecture frameworks and certifications such as TOGAF or Agile Product Owner
is a plus.
As a member of a rapidly growing and dynamic organization, the successful
candidate must be flexible and willing to take on new tasks and responsibilities
as business needs evolve. The company reserves the right to vary, change, or
update job duties and responsibilities based on business requirements. This role
may require shifting priorities, learning new technologies, and contributing to
projects outside of the initial scope.
What Majesco Offers:
At Majesco, we offer a comprehensive employee benefits package with most
coverage starting on day 1. Our benefits package includes, but is not limited
to: Medical, dental & vision insurance; employer-funded HSA coordinating with a
high-deductible health plan; FSA; short-term/long-term disability; Life/AD&D
insurance; 401(k), flexible time off, paid sick days & 11 paid holidays; paid
parental/bonding leave; career anniversary leave and other voluntary benefits.