About Axonius Federal Systems:
Axonius Federal Systems (AFS), a proud subsidiary of Axonius, empowers U.S. government agencies to achieve complete visibility and control over their cyber assets. We provide agencies with the confidence to simplify complexity, reduce risk, accelerate operational resilience, and comply with cybersecurity regulations such as Zero Trust, NIST Cybersecurity Framework, CDM, FISMA, and BOD 23-01. AFS integrates with hundreds of data sources to deliver a unified view of all assets—devices, users, applications, and infrastructure. With FedRAMP authorization, and deployments across 70+ federal agencies, AFS transforms asset intelligence into action—helping secure missions and protect national security.
For more on how AFS supports the mission of the U.S. government to improve national security, visit Federal Systems Government Cybersecurities | Axonius.
Position Overview:
As part of our continued growth, Axonius Federal Systems is seeking a Technical Account Manager to join our team. In this role, you’ll serve as the primary point of contact for customers—driving adoption, expanding use cases, and acting as the liaison between customers, Support, and Engineering. You’ll ultimately be responsible for ensuring customer success, satisfaction, and long-term value from the Axonius platform. If you’re passionate about enabling customer success, solving complex technical challenges, and partnering with federal customers in mission-critical environments, we encourage you to apply and grow your career with us!
Key Responsibilities:
- Train customers on effective use of the Axonius platform
- Confidently demonstrate new features and functionality as they are released
- Build and maintain strong, trusted customer relationships
- Proactively identify and expand customer use cases
- Lead regular check-ins and QBRs with both technical and executive stakeholders, ensuring discussions result in documented decisions, action items, owners, and timelines
- Partner with customers and Product teams on feature requests and set clear expectations
- Own customer escalations from intake through resolution by coordinating across Support, Engineering, Product, and account teams, maintaining clear customer communication, and ensuring timely follow-through on next steps
- Other duties as assigned
Minimum Qualifications:
- Active security clearance required
- 3+ years of combined experience in customer-facing roles across software, technology, security, or account management, with demonstrated experience supporting DoD and/or federal customers
- Strong understanding of Internet protocols (e.g., HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS)
- Working knowledge of data formats and structures (JSON, CSV, SQL/NoSQL)
- Familiarity with networking concepts (firewalls, routers), endpoint security technologies (AV, EDR, malware detection), cloud security principles, and vulnerability management
- Basic understanding of Python
Preferred Qualifications:
- Experience working with APIs in real-world applications
- Basic scripting or coding knowledge in Python, Bash, Batch, and/or PowerShell
Axonius Federal Systems is committed to fair and equitable compensation packages. A candidate's salary will be based on qualifications and relevant experience. In addition to competitive salary, our packages include stock options, attractive benefits, and an annual bonus.
Annual Salary Range (bonus and equity included in addition)
$110,200—$122,400 USD
Axonius Federal Systems is committed to investing in our people by offering competitive compensation and benefits, meaningful growth opportunities, and a strong sense of community. We welcome people of different backgrounds, experiences, abilities and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status. We also foster a diverse, inclusive workplace built on equal employment opportunity.
Axonius Federal Systems participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 or visit Verify Employment Eligibility (E-Verify) | Homeland Security.
Active security clearance, 3+ years customer-facing experience supporting federal/DoD customers in software/technology/security/account management; strong networking, protocol, data format, endpoint and cloud security knowledge; basic Python and scripting familiarity.
Key Responsibilities
- driving adoption
- managing escalations
- building relationships
Skills & Tools
HTTP, HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP, LDAPS, JSON, CSV, SQL, NoSQL, Python, Bash, Batch, PowerShell, APIs, AV, EDR, malware detection
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 110,200 – 122,400 / year
- Languages: English
About Axonius Federal Systems LLC
A subsidiary that provides cybersecurity asset visibility and control for U.S. government agencies. — Industry: Information Technology