Preferred Qualifications, Abilities and Experience
- Demonstrated experience of M365 technologies (Preferably MS 900 Certification)
- Hands-on experience supporting Microsoft Teams/Skype for Business/Voice technologies e.g.: Cisco, Avaya, Ribbon, etc. (MS 700/MS 721 or equivalent)
- Experience troubleshooting Microsoft Teams meetings and live events.
- Experience troubleshooting Microsoft Teams voice issues.
- Experience troubleshooting federation issues.
- Understanding of Identity solutions e.g. ADFS, DirSync/AADSync and Single Sign-On.
- Understanding of networking technologies (e.g., protocols such as HTTP, TLS, TCP/IP, DNS, or knowledge related to web servers/browsers).
- Troubleshooting experience using tools such as Fiddler, HTTP Watch, Netmon, or IE Developer Tools.
• Knowledge of Teams Devices
• Knowledge of Virtualization
- Knowledge of Skype for Business hybrid deployments.
Qualifications
Required/Minimum Qualifications
- 3+ years prior product, customer support and/or technical support experience.
- Language Qualification: English Language: fluent in reading, writing, and speaking.
- 3+ years prior product, customer support and/or technical support experience
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