Team Manager, Training (Enterprise Training Services, Instructor-Led Training)
Location: Remote
Business Area: Pearson Enterprise Learning & Skills / Professional Services
Employment Type: Full-time
Role Type: Enterprise Leader / People Manager
About the Role
Pearson is seeking an Enterprise Training Leader to lead, scale, and grow our
Instructor-Led Training business for enterprise customers. This is a senior
leadership role responsible for defining the strategy, operating model, and
delivery standards for live training services while ensuring strong customer
satisfaction, effective team utilization, and measurable business growth.
The Enterprise Training Leader will manage a cross-functional, global team that
currently includes Training Architects, Operations Managers, and Schedulers.
Together, this team supports the full training lifecycle: understanding client
needs, defining training solutions, coordinating content requirements, planning
timelines and participant volumes, scheduling instructors, preparing delivery
logistics, and ensuring successful training execution.
This leader will partner closely with Sales, Customer Success, Content,
Delivery, Operations, and external training partners to create scalable training
offerings, support customer opportunities, equip sales teams to position
training solutions, and ensure Pearson delivers a consistent, high-quality
experience for enterprise clients and learners.
Key Responsibilities
Lead and develop a cross-functional Instructor-Led Training team, including
Training Architects, Operations Managers, and Schedulers.
Define the enterprise training strategy, operating model, governance, tools,
and processes required to scale Pearson’s live training business.
Ensure Training Architects effectively partner with clients to understand
learning needs, participant profiles, timelines, content requirements, and
delivery expectations.
Oversee operational handoffs, instructor scheduling, external trainer
coordination, class readiness, delivery logistics, and post-training
follow-through.
Manage team utilization, capacity planning, workload balance, staffing needs,
and delivery priorities aligned to customer demand and revenue expectations.
Review existing training offerings, identify new opportunities, and package
training solutions that Sales and Customer Success can confidently position
with enterprise clients.
Equip Sales and Go-to-Market teams with training offering details,
qualification guidance, positioning, delivery assumptions, and customer value
messaging.
Monitor customer satisfaction, learner feedback, instructor performance,
delivery risks, operational metrics, and repeat business opportunities.
Serve as an escalation point for strategic customer issues, delivery risks,
scheduling challenges, instructor concerns, and cross-functional alignment
needs.
Use data and reporting to improve utilization, delivery quality, customer
experience, revenue contribution, and scalability.
Build repeatable playbooks, templates, dashboards, and best practices that
support consistent, high-quality enterprise training delivery.
Required Qualifications
Experience leading training, learning services, professional services,
customer delivery, or training operations functions in an enterprise business
environment.
Experience managing cross-functional teams responsible for solution design,
operations, scheduling, customer delivery, and business performance.
Strong knowledge of instructor-led training or virtual instructor-led
training operations, including solution design, instructor coordination,
learner readiness, scheduling, logistics, materials, and delivery quality.
Experience working directly with enterprise clients to understand business
needs, define training requirements, align stakeholders, and deliver
successful outcomes.
Experience designing Learning plans that may include live training in
conjunction with other forms of learning.
Proven ability to manage utilization, capacity planning, performance metrics,
operational priorities, and revenue-related expectations.
Experience creating or scaling training offerings, service portfolios,
delivery models, playbooks, dashboards, tools, or operating processes.
Strong commercial awareness and the ability to collaborate with Sales,
Customer Success, Content, Product, Finance, Delivery, and external partners.
Excellent executive communication skills, including the ability to present
strategy, risks, performance insights, and recommendations to senior
stakeholders and customer contacts.
Bachelor’s degree or equivalent combination of education and relevant
professional experience.
Preferred Qualifications
Experience in enterprise learning, workforce skilling, technology training,
education technology, professional certification, or customer-facing learning
services.
Experience with training areas such as AI skills, cybersecurity, and power
skills.
Experience managing distributed or global teams across multiple time zones
and regions.
Experience working with external instructors, training vendors, authorized
training partners, or contract trainer networks.
Experience enabling sales teams, supporting go-to-market planning, or
creating customer-facing training offering collateral.
Experience contributing to proposals, statements of work, pricing inputs,
utilization targets, revenue growth, margin considerations, or business
cases.
Familiarity with training platforms, learning management systems, scheduling
tools, CRM systems, reporting dashboards, or resource management systems.
What Success Looks Like
A clear enterprise training strategy and operating model are adopted across
the team.
Team utilization, workload balance, delivery readiness, and instructor
coverage are visible and actively managed.
Training offerings are clearly packaged and easier for Sales and Customer
Success teams to position with customers.
Enterprise clients experience consistent, high-quality instructor-led
training delivery.
Customer satisfaction, learner feedback, operational quality, and repeat
engagement opportunities improve over time.
Delivery risks are proactively identified, escalated, and resolved.
The training business becomes more scalable through repeatable processes,
stronger governance, and better tools.
The role contributes measurably to training revenue growth, pipeline support,
and long-term business expansion.
Compensation at Pearson is influenced by a wide array of factors including but
not limited to skill set, level of experience, and specific location. As
required by California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New
Jersey, New York State, New York City, Vermont, Washington State, and Washington
DC laws, the pay range for this position is as follows:
The minimum full-time salary range is between $140,000 to $180,000.
This position is eligible to participate in an annual incentive program, and
information on benefits offered is here
[https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpearsonbenefitsus.com%2F&data=04%7C01%7Ctasha.scott%40pearson.com%7C2c256513c79f4679be7c08d9e7287ebb%7C8cc434d797d047d3b5c514fe0e33e34b%7C0%7C0%7C637794983376381246%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=t1YQPUL7BgoclUd7yE2i86QAirLf4z3z8OEWgr42q7c%3D&reserved=0].
Applications will be accepted through September 24, 2026. This window may be
extended depending on business needs.