Description
We’re Hiring: Team Manager - Liability
This is an exciting opportunity to join a global leader in claims management and make a meaningful impact through your expertise.
Why Join Crawford & Company?
- Great Work From Home Opportunity
- Excellent Crawford Benefits that Empower Financial, Physical, and Mental Wellness
- Generous Employee Referral Bonus Program
- Access to Multiple Employee Discounts
We’re looking for a Team Manager - Liability with a passion for claims management and leadership to join our team!
Requirements
- Proven leadership experience in claims management
- Strong background managing Liability claims
- Experience leading and developing high-performing claims teams
Role Overview
- Supervise the investigation, management, and timely disposition of Liability claims within account, carrier, and company guidelines.
- Assists the VP and/or Assistant VP of Claims in managing the Service Center.
Responsibilities
- Establishes and communicates performance standards and objectives and conducts performance appraisals.
- Administers corrective action with regards to any performance deficiencies in line with human resource policies and procedures.
- Recommends/approves salary adjustments, promotions, transfers and dismissals.
- Administers all company human resource policies and procedures, communicates to staff, and ensures compliance both for staff and self.
- Counsels team members on educational and job opportunities which will enhance their career development; keeps staff informed of current trends, changes or new developments in the department and company with periodic meetings.
- Reviews, analyzes, and assigns losses to the appropriate claim examiner with directives. Ensures all directives are executed appropriately.
- Ensures workloads are balanced and in line with defined staffing models. Makes recommendations to improve productivity and ensure timely closures.
- Reviews files daily to provide instruction for further requirements needed based on best practice standards.
- Assists with reserve recommendations and approvals.
- Coaches personnel on investigations, damage/medical evaluations, trains on reserving evaluations and settlement techniques.
- Ensures staff adheres to both internal and external compliance standards and protocols for large loss reporting guidelines.
- Attends and prepares staff for claim reviews with clients, carriers and brokers.
- Keeps VP/Assistant Vice President of Claims informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to VP/Assistant VP of Claims for direction.
- Performs other related work as required.
- Works within the Risk Tech Claim System and all ancillary systems.
- Organizes workflows of the Risk Tech Claim System and all ancillary systems to provide maximum productivity.
- May assist in the training of new and existing staff in the operation and use of the Risk Tech claim system and other various systems.
Qualifications
- Bachelor's degree or equivalent experience required
- Five or more years of progressive experience as a Claim Examiner, or the equivalent, demonstrating the technical expertise to handle the most complex cases with a high degree of judgment and discretion.
- Previous supervisory experience desirable
- Excellent verbal and written communication skills.
- Analytical ability.
- Good mathematical aptitude.
- Good organizational and interpersonal skills.
- Ability to effectively manage, supervise, and develop employees.
- Thorough knowledge of services being delivered by branch office.
- In-depth knowledge of insurance coverages, practices and negotiating skills.
- Familiarity with legal, medical and technical disciplines.
- Industry designations preferred but not required (IIA, AIC, AEI and/or CPCU)
- Where applicable, has passed state licensing requirements for line(s) of insurance handled.
- Settlement Authority: As noted in internal, client and or carrier guidelines.
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