Description SAIC, a top innovator in advanced technology solutions, is seeking a Senior Principal Field Engineer to join our team in support of cutting-edge hardware, software, and system implementation programs. This position offers the flexibility of full-time telework, with some travel required for on-site customer engagements across the U.S. This position can be worked 100% remotely in the United States for the right candidate . This is a part time opportunity. Candidates must work a minimum of 30 hours/week. The ideal candidate will have deep expertise in deploying system solutions, troubleshooting complex technical challenges, and driving innovation within a collaborative and fast-paced environment. As a Senior Principal Field Engineer, you will serve as the lead engineering representative for the implementation, optimization, and support of SAIC and multi-vendor systems. This position requires a forward-thinking individual who excels in technical problem-solving, strategic planning, and fostering strong client relationships. Your role will also involve mentoring junior technicians and delivering strategic recommendations to internal and external stakeholders.
Responsibilities:
Key responsibilities include but are not limited to:
- Lead the implementation and testing of software maintenance releases, hardware upgrades, and engineering change orders to optimize system performance.
- Oversee and integrate support for multi-vendor solutions, including hardware, software, networking, and wireless configurations.
- Serve as the lead technical advisor for hardware and software product deployment at customer sites, ensuring successful system installations and configurations.
- Provide technical and operational oversight during the installation process, utilizing troubleshooting methodologies to diagnose and resolve complex issues in real time.
- Identify areas requiring system improvement and develop action plans to enhance product performance and customer satisfaction.
- Present technical reports, operational insights, and strategic recommendations to both internal leadership and external customer teams.
- Lead customer training initiatives, offering on-the-job or formal instruction to ensure end-users and stakeholders are proficient with the deployed systems.
- Act as the technical liaison between SAIC’s engineering teams and the customer, cultivating strong relationships to address feedback and refine products for optimal application.
- Evaluate the integration of new technologies and provide recommendations to support long-term program and strategic goals.
- Mentor and guide a team of field service technicians, fostering technical development and ensuring effective execution of field activities.
Qualifications
Skillsets and Experience:
- Bachelors and 14 years of experience. Masters and 12 years of experience
- Candidates must be U.S. Citizens
- Candidates must have a TS Clearance
- Advanced technical expertise in hardware installations, multi-vendor system integrations, and resolving performance challenges.
- Extensive knowledge of Agile methodologies, frameworks (e.g., Scrum, Kanban), and tools (e.g., Jira, Confluence).
- Strong working familiarity with system lifecycle methodologies including SDLC.
- Demonstrated ability to troubleshoot system failures and deliver innovative, scalable solutions under high-stakes conditions.
- Proficient in training and mentoring both internal teams and external end-users on system use, maintenance, and optimization.
- Advanced knowledge of field service operations, customer engagement, and collaboration across diverse teams.
Desired Qualifications:
- Expertise in AI systems, data services, or advanced computing technologies.
- Familiarity with diverse industry-standard technical tools, operating systems, and methodologies.
- Proven leadership and team-building abilities to drive engineering excellence.
- Exceptional communication skills for interacting with senior-level customers, government agencies, and technical SMEs.