Job Description:
• Monitor and respond to infrastructure alerts, events, and monitoring-system notifications
• Research, resolve, document, and communicate internal and client incidents within defined SLA targets
• Provide internal and external managed services infrastructure support
• Serve as a critical point of contact between iT1 and its customers
• Act as a technical escalation point for other support teams
• Participate in major incident response, root cause analysis, and change management activities
• Maintain diagrams, documentation, procedures, and asset information
• Utilize PowerShell and automation tools where appropriate to improve operational efficiency
• Mentor junior engineers and lead technical troubleshooting efforts
Requirements:
• 3-5 years of infrastructure, systems, networking
• 3-5 years managed-services support experience preferred
• Experience supporting Windows Server, Microsoft 365, Azure, networking, and virtualization technologies
• Experience working from alerts through escalation, resolution, and documentation
• Intermediate-level network troubleshooting and configuration (Meraki, Cisco, VPNs, switching, routing, wireless, firewalls)
• Intermediate-level Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365 troubleshooting
• Intermediate-level Azure administration including virtual machines, storage, networking, backup, monitoring, and identity services
• Support VMware vSphere and/or Hyper-V environments
• Experience with LogicMonitor, NinjaOne, ConnectWise PSA, IT Glue, or similar platforms preferred
• Experience with Azure Monitor, Log Analytics, Azure Backup, and Azure Site Recovery preferred
• PowerShell scripting and automation experience preferred
• Excellent customer service, documentation, organization, and prioritization skills preferred
• Ability to mentor junior engineers and lead technical troubleshooting efforts preferred
• Preferred certifications: Azure Administrator Associate (AZ-104), Azure Solutions Architect Expert (AZ-305), Cisco Certified Network Associate (CCNA), VMware or Microsoft 365 Certifications
Benefits:
• Medical, dental, and vision benefits with highly subsidized premiums
• Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
• 401(k) Plan with employer match
• Onsite Fitness Center
• Onsite Monthly Massages