Position Description
Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, is seeking a highly skilled Systems Engineer with strong server, hybrid cloud, and networking experience. This role will support both escalated service requests (Level 2-3) and assist our Cloud Migration and Projects teams with Azure environment work, hybrid domain configurations, and infrastructure deployments.
This position is ideal for an engineer who can confidently navigate Azure AD / Entra ID, Windows Server, Active Directory, networking, and cloud migration workflows—and who thrives in a fast-paced MSP environment.
Primary Responsibilities
Prioritize, work, and resolve Level 2–3 tickets in the Engineering Ticket Queue
Serve as an escalation point for complex server, cloud, and network-related issues
Support cloud migration efforts, including Azure AD/Entra ID configurations, hybrid domain join environments, and server-to-cloud transitions
Troubleshoot and maintain Windows Server environments, Active Directory, Group Policy, DNS, and related services
Configure, deploy, and troubleshoot firewalls, switches, access points, VPNs, VLANs, and routing
Evaluate customer systems and networks to identify performance bottlenecks and lead remediation efforts
Participate in the planning and deployment of new infrastructure, including servers, cloud resources, and network hardware
Ensure high availability and reliability of client network and system resources
Requirements
Must have 5 years of industry experience with at least 2 years in a MSP environment
Seasoned in Exchange Management / Server Management / Service Migrations / Virtual Machines
Server Knowledge and Experience - Active Directory / Replication / DNS / Group Policy / IIS Services
Network Experience - Firewall Management / Routing / Security Policies / NAT Translation / Port Forwarding / VPN Management / VLANs / VPN / DNS / DHCP / Diagnostics and Logging
Cisco Networking Experience - Cisco Routing Protocols / Command Line Interface
Experience Managing / Setup of Microsoft 365 and GSuite
Familiarity with Microsoft Servers lineup of products Windows Server and Microsoft Exchange Server
Comfortable with VoIP Applications and Management and AWS deployments
Ability to solve complex problems in a faced paced environment and diligently follow through to resolution
Benefits
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
Medical, dental, vision, life insurance, and a health savings account
401(k) with up to 6% matching
Paid vacation and sick days
Eight paid holidays
Referral bonuses
Professional development and training
Promotion from within
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.