About the position
Wolverine World Wide, Inc. is seeking an experienced Salesforce Commerce Cloud Administrator with a strong understanding of integrated systems and applications to join their team. The successful candidate will be responsible for the day-to-day operation, maintenance, and administration of their Salesforce clouds and integrated applications that make up their digital ecosystem. This includes SFCC, SFMC, SFSC, and SOM. Integrated systems will include payment & tax solutions, carrier integrations, marketplaces, and other systems that are part of the direct-to-consumer purchase journey. This role is crucial for ensuring the security and reliability of their e-commerce operations, which directly impacts their customer satisfaction and business success. As a key member of the team, the administrator will work closely with cross-functional teams, including Marketing, IT, and Brand Leads to ensure that the platform meets business needs and provides exceptional digital consumer experience.
Responsibilities
• Serve as a system administrator for their portfolio of B2C Salesforce Commerce Cloud (Demandware) webstores as well as their Salesforce ecosystem; (SFCC, SFSC, SOM).
• Handle administrative functions, including user roles and permissions, sandbox management, configuration of system preferences, and other operational tasks.
• Manage site preferences and configurations in business manager to optimize stability, performance, security and compliance across their portfolio of brand sites.
• Stay up to date with the latest trends and best practices in e-commerce technology and Salesforce Commerce Cloud, with a particular focus on security and compliance.
• Work with brand teams to understand their unique business needs and then customize Salesforce to meet business requirements.
• Perform data hygiene checks, data cleanup and tasks to ensure data integrity and optimization for SEO best practices.
• Ensure platform stability, reliability, and speed, and implement measures to improve.
• Manage platform security and compliance with industry regulations and standards.
• Develop and maintain platform documentation for best practices and processes within business manager, including user guides, playbooks, training materials, and technical documentation.
• Provide training to internal users to ensure best practices are being followed.
• Work with IT and the Product teams to identify and address technical issues and implement platform enhancements.
• Monitor and analyze platform performance and make data-driven recommendations for improvement.
• Performs duties consistent with the company’s AAP/EEO goals and policies.
• Performs other duties as required/assigned by manager.
Requirements
• 3+ years of experience as a Salesforce Commerce Cloud Administrator.
• 2+ years of experience managing Service Cloud, Sales Cloud and Salesforce Order Management.
• 1+ year of experience developing and implementing effective security and compliance improvements and best practices.
• Strong analytical and problem-solving skills - using data to make informed decisions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strong project management skills, with the ability to manage multiple projects at once.
• Familiarity with industry standards related to e-commerce and data privacy.
Nice-to-haves
• Salesforce Commerce Cloud certification is preferred.