Reports to: Director of IT
Location: US, Remote
Experience: 2-4 years of experience in Systems Administration
About Telestream
Telestream is a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We empower content creators and distributors to produce and deliver high-quality video content while optimizing operations and maximizing revenue. Our teams work diligently to innovate and support world-class services, and we are seeking a Systems Administrator to join our IT Team.
Position Summary The Systems Administrator is an individual contributor responsible for supporting and maintaining Telestream's internal IT infrastructure, including on-premises and cloud-based systems, enterprise applications, and endpoint management across a globally distributed, primarily remote workforce. This position requires the acumen to resolve complex user support issues and the confidence to work in a complex technical environment, providing hands-on technical support and administration, collaborating closely with the global IT team.
Telestream's IT environment spans Active Directory, Microsoft 365, Okta, AWS cloud infrastructure, MDM solutions, collaboration tools, VPN, and a range of enterprise SaaS applications supporting approximately 350 employees in 25 countries.
The Systems
Administrator helps ensure these systems are reliable, secure, and well-maintained, supporting day-to-day operations and contributing to IT projects and process improvements under the guidance of senior IT staff.
Requirements
2-4 years of experience in Systems Administration
Hands-on experience with Microsoft Active Directory, Windows Server environments, and Microsoft 365 administration
Experience with MDM solutions for managing and securing end-user devices for both Windows and MacOS
Familiarity with identity and access management platforms (Okta or comparable), including user provisioning and policy management
Working knowledge of cloud infrastructure concepts, particularly AWS (EC2, S3, IAM, VPC, or comparable services)
Proficiency supporting and troubleshooting both Windows and macOS operating systems in an enterprise environment
Experience with MDM solutions for managing and securing end-user devices
Automation experience using Workato or a similar tool
Familiarity with FortiNet
You are comfortable closing support cases as well as serving as an escalation point for helpdesk
Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues independently and escalate appropriately
Good communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders
Preferred Qualifications
Experience with scripting languages (Python) for automating administrative tasks
Relevant Microsoft certifications (AZ-900, MS-900, or current equivalents)
Familiarity with virtualization platforms (VMware, Hyper-V, or comparable)
Exposure to ITIL framework and IT service management best practices
Experience with networking fundamentals and enterprise networking or firewall solutions
Familiarity with backup and disaster recovery solutions and practices
Benefits
Perks That Power Your Life
We offer a comprehensive package designed to support your health, financial security, and work-life balance. Our benefits are built to keep you healthy, supported, and free to do your best work.
Day-one medical, dental & vision coverage
100% company-paid life + disability insurance
401(k) with a sweet company match (up to 8%)
Quarterly HSA boosts & flexible spending accounts
Flexible time off (salaried) or PTO (hourly) + generous paid holidays
Pet insurance (yes, your dog gets benefits too)
Legal plan + extras like accident & critical illness coverage
Telestream is committed to a fair and transparent hiring process. We do not use artificial intelligence (AI) to screen, evaluate, or make selection decisions about applicants. All applications are reviewed by our recruiting team and hiring managers to ensure each candidate receives thoughtful, human consideration based on their qualifications and experience.