Join TriHealth as a System Specialist – Patient Access!
At TriHealth, System Specialists play a critical role in strengthening our
Patient Access operations by ensuring Epic functions smoothly, accurately, and
efficiently. In this position, you’ll apply your technical expertise to
programming, testing, documentation, and analysis across multiple Epic modules -
directly supporting frontline teams and collaborating closely with Revenue Cycle
leadership and IS. Your work helps drive system reliability, improve workflows,
and enhance patient experience across the organization.
This role is ideal for someone who thrives in a fast‑paced, highly analytical
environment and enjoys solving complex system issues with precision and
independence. You’ll have the opportunity to lead technical initiatives, develop
project plans, provide training and guidance to team members, and proactively
identify solutions that keep our systems performing at their best. At TriHealth,
your expertise not only supports our mission of delivering exceptional care - it
helps shape the future of our digital operations.
Apply today and grow your career with a team that truly values you.
Location:
Work From Home
Work Schedule:
Full-Time (72 hours bi-weekly)
Day Shift
No Weekend, Holiday or On Call Commitment
Benefits:
TriHealth offers a comprehensive benefits package - including medical, dental,
vision, paid time off, retirement plans, and tuition reimbursement. Please view
our benefits page https://careers.trihealth.com/what-we-offer/benefits
[https://careers.trihealth.com/what-we-offer/benefits]
Job Requirements:
Bachelor's Degree in Information Systems (Required)
Equivalent experience accepted in lieu of degree (Preferred)
Excellent communication and customer service skills Comprehensive knowledge
of scheduling processes and Epic
Job Overview:
The System Specialist performs programming, testing, documentation, reporting
and analysis in Epic. The System Specialist reports directly to the Manager,
Revenue Cycle, communicates directly with departments and works in collaboration
with IS. All these functions are performed in several Epic modules. This
position is unique to Patient Access. The position has knowledge of Epic
operating systems and utilities. Uses system knowledge including software,
operating systems, operational/application knowledge and analytical/logical
skills to resolve departmental and/or IS issues. Prioritizes, distributes and
completes requests timely and accurately. Works with management in recommending
and providing team members with appropriate training and feedback. Ability to
function at a high level of productivity and accuracy with minimal supervision.
Job Responsibilities:
Performs technical systems programming, testing, documentation, reporting and
analysis in Epic modules.
Develop project plans to accommodate departmental needs and guidelines.
Prioritizes projects, distributes and completes requests timely and
accurately.
Ability to function at a high level of productivity with minimal
supervision.
Exhibit critical thinking/resolution skills, has broad based functionality
and is proactive in all aspects of this position.
Works in collaboration with IS Senior Applications Programmer to identify,
test and resolve systems issues.
Responsible for accurate verification prior to moving 'fix' into Epic and/or
merging medical records.
Working Conditions:
Bending -
Climbing - Rarely
Concentrating -
Continuous Learning -
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication -
Kneeling - Occasionally
Lifting <10 Lbs. -
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Rarely
Pulling - Rarely
Pushing - Rarely
Reaching - Occasionally
Reading -
Sitting - Consistently
Standing - Frequently
Stooping - Occasionally
Talking - Occasionally
Thinking/Reasoning -
Use of Hands - Consistently
Color Vision - Rarely
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Occasionally
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE
our patients, our communities, and our fellow team members. To achieve our
vision and mission, ALL TriHealth team members are expected to demonstrate and
live the following:
Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying
"hello"
• Acknowledge when patients/guests are lost and escort them to their destination
or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or
patient care areas
Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service
breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of
patients and guests.
Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively
participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently
and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for
contributions.
• Show courtesy and compassion with customers, team members and the community