Job Description:
• Monitor and perform first-level response and troubleshooting of infrastructure alerts using HP OMi
• Troubleshoot file system, memory, and CPU utilization alarms on RHEL, Rocky Linux/CentOS, and Windows server systems
• Manage server operations, including hardware maintenance, BIOS updates, RAID components, and Hyper-V virtualization platforms
• Perform Linux and Windows server patching and health checks
• Complete activities required to maintain compliance and ensure system availability
• Automate operational tasks using Python and Git
• Contribute to process improvement initiatives and independently work on projects as needed
• Manage work through ticketing systems and provide operational support
• Collaborate with engineering teams to resolve incidents and escalations
• Create and maintain technical documentation, knowledge articles, best practices, and procedures using Confluence
• Support the reliability, performance, and availability of critical production systems for Nasdaq’s global business operations
Requirements:
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• 7+ years of experience supporting enterprise server infrastructure and production environments
• Strong knowledge of Linux and basic Windows server administration
• Ability to identify and remediate hardware issues using iDRAC, iLO, and related tools
• Working knowledge of server and networking hardware
• Extensive experience using a programming language such as Python
• Basic Ansible/Shell scripting and/or PowerShell knowledge
• Experience working with API calls, extracting datasets, and utilising data for analytics and operational insights
• Excellent written and verbal communication skills
• Microsoft Office experience
• Self-motivated, reliable team player who works to enhance system performance, improve systems availability, and drive operational excellence
• RHCSA, MCSE, or similar technical certifications (nice to have)
• Experience with cloud technologies (nice to have)
• Familiarity with Splunk, Terraform, Tanium, Ansible Automation Platform, Foreman, Git, or similar tools (nice to have)
• Knowledge of financial services, trading systems, or other highly available, mission-critical environments (nice to have)
Benefits:
• 401(k) program with 6% employer match
• Employee Stock Purchase Program with 15% discount
• Student loan repayment program up to $10k
• Company paid life and disability plans
• Generous paid time off
• Comprehensive medical, dental and vision coverage
• Health spending account with employer contribution
• Paid flex days to support mental wellbeing
• Gym membership discounts
• Hybrid home/office schedule (for most positions)
• Paid parental leave
• Fertility benefits
• Paid bereavement leave
• Company gift matching program
• Employee resource groups
• Paid volunteer days
• Education Assistance Program
• Robust job skills training
• Professional development opportunities
• Annual bonus/commissions and equity
• Opportunity for growth