Job Requirements:
1. Be responsible for System and Customers, provide quick responses and solutions
2. Record all events in SS ticket system
3. According to the impact and severity, be able to prioritize events and escalate issues
4. Assist Tech L2 Support in PROD issues
5. Assist Hardware Support and other teams in PROD issues.
6. Document and maintain system knowledge for team internally
Job Qualification:
1. Education: Computer Science or related major
2. At least 1 year experience in IT support and services, warehousing experience is preferred
3. Excellent In Database SQL, crystal report experience is preferred
4. Basic IT knowledge in Linux, network and Database performance
5. Able to perform rotating shift work.
6. Be patient and good at analysing situations in Customer Sites
7. Self-driven, customer-focused, striving to achieve customer success
Provide L1 system support for warehouse automation: respond to customers, log events, prioritize and escalate incidents, assist L2 and hardware teams, and maintain system documentation.
Key Responsibilities
- providing support
- logging events
- prioritizing incidents
Skills & Tools
SQL, Crystal Reports, Linux, SS ticket system
Job Details
- Category: Information Technology
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Brazil
- Languages: English
About Remote People
A recruiting services firm that connects companies with global remote talent and supports expansion without local offices. — Industry: Information Technology