Job Description:
• Support technical infrastructure including hardware, software, and cloud service provider components
• Drive implementation and design services for organizational areas and customers
• Map relationships between IT platform/infrastructure components
• Identify technology interactions and dependencies across systems and platforms
• Investigate and analyze problems, identify root causes, and ensure timely resolution
• Design and implement system monitoring and performance optimization solutions
• Design, implement, and maintain backup strategies to ensure data integrity and availability
• Document system configurations, establish baselines, and test or modify IT infrastructure
• Research and evaluate new solutions and determine courses of action for technical initiatives
• Escalate incidents and coordinate resources to resolve issues within Service Level Agreement metrics
• Support Disaster Recovery/Continuity of Operations exercises, testing, and live incidents
• Maintain security and integrity controls
• Prepare technical documentation, training materials, standards, and reports
• Evaluate and recommend Windows- or appliance-based hardware and software procurements
• Evaluate total cost of ownership and return on investment of IT infrastructure alternatives
• Perform other assigned duties
Requirements:
• Bachelor’s degree with 5 or more years of experience or equivalent combination of education and experience
• Ability to pass a background and drug screening
• Must have identification compliant with the Real ID Act at time of hire
• Must be able to obtain Department of Energy PIV badge
• Must be able to obtain and maintain a U.S. government security clearance
• Experience with Identity Management products such as Entra ID, OKTA, and Ping Identity
• Knowledge of Active Directory, ADFS, Group Policy Management, and Identity Management
• Knowledge of the AZURE ecosystem
• Knowledge of Zero Trust principles
• Proficiency using Microsoft Office products such as Word, Excel, and PowerPoint, and industry-standard computer software and databases
• Ability to resolve complex issues using third-party diagnostic and monitoring tools, logs, graphs, and performance data
• Excellent written and verbal communication skills, including grammar, vocabulary, spelling, editing, and proofreading
• Ability to manage multiple tasks, prioritize work, and work under pressure
• Ability to travel by vehicle or aircraft and safely operate a motor vehicle
• Ability to meet the stated physical requirements, including repetitive keyboarding and lifting objects up to 10 pounds regularly
• Must comply with federal regulations concerning controlled substances
• Must successfully complete federal background check investigation for HSPD-12 PIV credential
Benefits:
• Paid holidays
• Paid time off
• 401k with employer match
• Dental insurance
• Vision insurance
• Health insurance plans through the Federal Employee Health Benefits (FEHB) program
• Life benefits
• Disability benefits
• Equal employment opportunity
• Reasonable accommodations for qualified individuals with physical or mental disabilities