TrueCommerce is hiring a Systems Administrator II to join our Tech Ops team,
supporting the hosted SaaS platform applications and customer-facing services
that make up our core network. You will support the infrastructure backbone for
TrueCommerce. The systems you manage have direct revenue impact. You will gain
experience in a production environment that demands high availability,
thoughtful change management, and genuine engineering judgment.
You will work alongside an experienced team of engineers, taking ownership of
application-level administration across Windows Server environments, IIS, and
the platform services that keep the business running.
This is a hands-on role. You will own day-to-day systems operations, respond to
incidents, maintain and improve infrastructure, and contribute to the
documentation and automation that keeps the team running efficiently. This role
is ideal for a builder, someone who likes to establish operations and process
that will improve our outcomes. We are working to scale and automate what we do
and looking for talent that operates with high agility, curiosity and
initiative.
What You'll Do:
Day to Day Operations
Administer Windows Server environments across production, staging, and
development, including patching, configuration, and lifecycle management
Administer IIS and application server configurations, including app pools,
site bindings, logging, and performance settings
Support Kubernetes-hosted workloads as part of the team's growing
containerized platform, including pod-level troubleshooting, deployment
support, and monitoring of cluster health alongside the DevOps team
Monitor system health, respond to alerts, and participate in the team on-call
rotation
Perform routine maintenance: backups, patch cycles, certificate renewals,
storage management, and capacity checks
Support Active Directory administration, including user and group management,
GPO, and DNS
Azure Operations
Perform day-to-day Azure administration tasks for the tc.net environment,
including VM management, storage, monitoring, and access control
Triage and resolve Azure alerts and incidents within the systems and platform
pillar
Maintain and improve Azure monitoring dashboards and alerting configurations
Contribute to documentation of Azure resources, runbooks, and operational
procedures
Incident and Change Support
Participate in incident response, performing diagnosis and remediation for
systems-layer issues
Follow and improve change management procedures, including pre-change testing
and rollback planning
Write and maintain runbooks and SOPs so that operational knowledge is
captured and transferable
Contribute to post-incident reviews, identifying root causes and recommending
preventive measures
Production Deployments and Release Support
Serve as the infrastructure-side partner in the release process, working
closely with development, QA, and engineering teams to advance the
architecture of the customer-facing platform
Own environment readiness for every production deployment: validate
configurations, confirm infrastructure health, and ensure rollback paths are
defined and tested before any release proceeds
Participate in release coordination, contributing infrastructure judgment to
deployment timing, environment sequencing, and risk assessment
Work directly with QA and engineering on environment design and scaling
decisions that affect production reliability
Participate in deployment post-mortems and help drive improvements to the
release process over time
Automation and Improvement
Identify repetitive manual tasks and propose and implement automation to
reduce operational toil
Support infrastructure-as-code efforts as the team matures its automation
practices
Collaborate with the DevOps team on infrastructure changes tied to
modernization and containerization efforts
Who You Are:
5+ years of hands-on experience as a systems administrator or infrastructure
engineer
Bachelor’s degree or equivalent experience
Must be willing to work rotating on-call, shared across the systems pillar
Windows Server administration, including installation, configuration,
patching, and troubleshooting
Hands-on Azure experience, including VM management, Azure Monitor, storage,
and RBAC
Hands-on Kubernetes experience, including kubectl, workload management, and
cluster observability
Active Directory fundamentals: user and group management, GPO, DNS, and basic
domain operations
Experience administering IIS or comparable application server platforms,
including configuration, troubleshooting, and performance management
Familiarity with backup and recovery procedures and tools
Experience supporting production deployments, including pre-deployment
environment validation and rollback readiness
Ability to read logs, trace issues across systems, and communicate findings
clearly
Organized and documentation-oriented, comfortable writing and maintaining
runbooks and SOPs
Preferred Experiences
PowerShell or other scripting experience for automation and administration
tasks
Experience working in an ITSM or ticketing environment such as ServiceNow,
Jira, or similar
Microsoft certifications such as AZ-900, AZ-104, or Windows Server equivalent
Familiarity with EDI, supply chain platforms, or integration middleware
Perks & Benefits
Remote first and casual work environment
401k with 3.5% company match and vested after 2 years
20 PTO days - 1 birthday day off - 3 summer days - 1 Volunteer day - 10
company holidays
Medical, dental, vision and other life/health insurance plans
Paid parental leave
Wellness reimbursement program
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that delivers
fully integrated, end-to-end supply chain visibility and management. We help
some of the world’s leading brands improve supply chain performance, including
Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many others.