Description
Position Overview
SAIC is looking for outstanding Switchboard candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Switchboard Agent is the first line of contact with the DOT customer base.
Switchboard Operator Duties and Responsibilities
Answer Incoming Calls Switchboard operators answer incoming calls and redirect calls to the appropriate DOT department, using the Switchboard Directory and other DOT resources
Research the DOT intranet and/or internet to assist with providing the caller with information
Clerical Tasks Record calls daily in spreadsheet
Research, collect, and verify Switchboard Directory information for customers and DOT personnel
Maintain the Switchboard Directory to ensure accuracy of phone numbers, email addresses or websites
Train new staff
Qualifications
Required Experience:
High school diploma and 2 years of working experience required
Must have 1 year of experience providing customer service support in a business organization
Excellent phone skills
Top-notch communication and listening skills
Basic computer proficiency
Experience in a customer service role (preferred)
Must possess a High School Diploma
Degree may be substituted with 2 additional years of related experience
Must be able to obtain a Public Trust Clearance
U.S. citizenship required